Field Service Technician

About the Company

Symbotic is a leading automation technology firm that uses AI‑powered robotic and software solutions to transform supply chain and warehouse operations.

Field Service Technician – responsible for maintaining, troubleshooting, and ensuring the reliability of automated micro fulfillment and material handling systems in live customer environments.

• Perform preventive, corrective, and breakdown maintenance on robotic, conveyor, lift, motor, sensor, and material handling equipment.
• Diagnose and repair PLC‑controlled systems, electrical circuits, control panels, HMIs, and electro‑mechanical components in live production environments.
• Respond to equipment faults and operational disruptions to restore system functionality and minimize downtime.
• Execute inspections, adjustments, component replacements, and equipment repairs.
• Monitor system performance, alarms, logs, and operational data to identify recurring faults.
• Support daily operational activities and partner closely with customers to maximize uptime and productivity.
• Escalate complex technical issues to Senior Field Service Engineers and engineering teams when required.
• Collaborate with Hardware, Software, Systems Engineering, Operations, and site leadership teams to stabilize system performance.
• Read and interpret electrical schematics, control diagrams, and mechanical drawings.
• Participate in training programs, technical initiatives, and future site go‑live activities.
• Maintain maintenance records and troubleshooting documentation in CMMS and internal reporting systems.
• Ensure compliance with OSHA, LOTO, electrical safety, machine guarding, conveyor safety, and Symbotic safety standards.

• Associate degree, technical certification, or equivalent hands‑on experience in Electrical Engineering, Electro‑Mechanical Technology, Mechatronics, Automation Technology, or a related field; or minimum of 2years of hands‑on experience supporting automated systems in warehouse, distribution, manufacturing, or material handling environments.
• Experience troubleshooting electromechanical equipment and diagnosing/repairing electrical circuitry, control panels, motors, sensors, and automation hardware.
• Ability to support live operational environments where equipment uptime directly impacts production or fulfillment.
• Understanding of preventive maintenance, breakdown response, and equipment recovery procedures.
• Strong communication skills – ability to lead technical discussions and maintain professionalism with customers.
• Working knowledge of CMMS systems and maintenance documentation practices (preferred).
• Familiarity with lockout/tagout, electrical safety, machine guarding, working at heights, and conveyor safety standards.
• OSHA, NFPA
  70E, electrical safety, or vendor‑specific automation certifications are a plus.
• Ability to travel regionally within Massachusetts (30‑40%) and occasionally across North America for training and technical initiatives.

• Steep stairs and high railings; protective PPE may be required.
• Temperature range 0°F to 80°F; weather conditions may vary.
• Frequent lifting up to 50lb and moving up to 80lb.
• Stand or walk up to 10‑12hours; tasks include bending, kneeling, crouching, crawling, and repetitive movements.
• Work at heights up to 45ft and within restrictive spaces 24in.
• Work at heights and engage in safety protocols such as LOTO and fall protection.

Base salary range: $54,000–$74,800 per year. Additional benefits include medical, dental, vision, disability, 401(k), PTO, and additional benefits as described.

Symbotic is an equal‑opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity or expression, veteran status, or genetic information.