Information Center Attendant

In-Band Advancement Available:
Yes No

State of New Hampshire Job Posting

Department of Business and Economic Affairs

Bureau of Visitors Services

Salem Welcome Center

INFORMATION CENTER ATTENDANT I

Position # TMPPT
1671

$14.40/hour - $18.46/hour

The State of New Hampshire, Department of Business and Economic Affairs, Bureau of Visitor Services has a part-time vacancy for Information Center Attendant I at the Salem Welcome Center. Preference is given to applicants with a flexible schedule that includes weekday and weekend availability. Shift hours are variable with hours totaling 12 to 24 per week. This position is second shift (2:30PM
-10:30PM) with a $1.20 shift differential.

Summary:

Detailed

Description:

To represent the State of New Hampshire, Business and Economic Affairs, Division of Travel and Tourism Development (DTTD) supporting the Welcome and Information Centers. To act professionally and courteously while promoting the State of New Hampshire along with maintaining and protecting facilities, providing information and assisting visitors and the traveling public.

Each additional year of approved formal education may be substituted for one year of required work experience and/or each additional year of approved work experience may be substituted for one year of required formal education.

• Delivers exceptional customer service and information to visitors to promote New Hampshire area attractions, such as lodging, activities, dining and natural resources.
• Direct visitors to services as necessary by using brochures, websites and/or other resources for visitor’s area of interest. Assist travelers when needed in highway and/or personal emergencies.
• Performs general interior and exterior grounds upkeep, including custodial duties and snow removal at the Welcome and Information Centers to insure a safe and clean facility.
• Maintains inventory of janitorial supplies and of brochures and travel literature; alerts supervisor when supplies are running low.
• Assist Division of Travel and Tourism marketing team by communicating and marketing the State’s campaign throughout the Welcome and Information Centers locations.
• Actively maintains working knowledge of traveler information throughout the State by attending seminars and training as required.
• Performs other related duties as assigned.

Other information:

Education/

Experience:

8th grade education

License/Certification:
None

• Must be able to physically stand for long periods of time, negotiate stairs and lift and carry up to 50 lbs.
• Must have attained 18th birthday on or before date of application.
• Must be available to work various schedules as business needs require.
• May be asked to fill in at other centers as business needs require.

Trainee Option:
Not applicable

Enjoy working with the public and meeting new people. Also be a team player and possess great communication skills, as well as be able to maintain composure during stressful times

None

In-Band Advancement Available:
Yes No

Broad Group Level Advancement Available:
Yes No

Criteria: BGA
01 (Level 1 to Level
2)

For promotion from 39-3090 Miscellaneous Entertainment Attendants and Related Workers-1, pay band 1, to 39-3090 Miscellaneous Entertainment Attendants and Related Workers-2, pay band 2, employees must:

• Receive satisfactory performance evaluations;
• Be recommended for promotion by the immediate supervisor;
• Be approved for promotion at the discretion of agency management to satisfy an organizational/business need; and
• Meet the minimum qualification requirements of 39-3090 Miscellaneous Entertainment Attendants and Related…