E911 Emergency Medical Dispatcher; Emd

Department of Safety Division of Emergency Services and Communications

110 Smokey Bear Blvd

State of New Hampshire Job Posting

110 Smokey Bear Blvd

Concord NH 03301

The State of New Hampshire, Department of Safety, Division of Emergency Services and Communications, has a part-time vacancy for an E911 Emergency Medical Dispatcher (EMD) (Telecommunications Specialist I), SOC Title 43-5030 DISPATCHERS-5. This position is part-time, cannot exceed 29.5 hours per week and does not offer health insurance benefits.

Operates a state-wide emergency telecommunications computerized console system to receive, assess, make judgment, and forward to appropriate emergency service providers emergency request for police, fire, or medical assistance. Provides life sustaining instructions for medical patients until arrival of responding medical personnel while following strict division, State, and national standards and policies.

Each additional year of approved formal education may be substituted for one year of required work experience and/or each additional year of approved work experience may be substituted for one year of required formal education.

Education/

Experience:

Equivalent combination of 4 years of education and experience after completion of high school. Education and experience must be in the fields of paramedicine, firefighting, emergency medical services, dispatch, law enforcement, public safety, customer service, or a related field involving high-volume public interaction, with at least 1 year of experience in public safety dispatch.

License/Certification
:
None

• Must successfully participate in various assessment tools administered by the New Hampshire Department of Safety, Bureau of Emergency Communications, such as a multiple-choice written examination, a job compatibility assessment, a computer-based dispatch simulation, and a structured interview. These assessments are designed to measure possession of knowledge, skills and abilities identified by the agency as necessary for satisfactory job performance.
• Must possess normal hearing and qualify in a controlled substance screening test, as determined by the Bureau of Emergency Communications.
• Selected candidate will undergo a criminal background check and motor vehicle records check in order to ensure suitability for exposure to confidential information.
• May be required to work a flexible schedule including, but not limited to, early morning, evening and/or weekend hours. Mandatory overtime may be required on occasion. May be required to work at either Laconia or Concord locations for periods of time.

Trainee Option: Candidates with an equivalent combination of 3+ years of relevant education and experience after completion of high school may be considered and hired in 'trainee status' for this position.

Education and experience in paramedicine, firefighting, emergency medical services, dispatch, law enforcement, public safety, customer service, or a related field involving high-volume public interaction.

• Must obtain certification as an Emergency Medical Dispatch and certification as a TTY/TDD operator within ninety (90) days of hire and maintain throughout employment.
• Must attend and successfully complete an intensive multi-week training program of classroom and on-the-job training with regular evaluations to ensure compatibility, suitability and ability to learn the complex computer systems, equipment, processes, procedures, and regulations while…