Customer Success Manager

Employer Industry: Healthcare Technology

• Opportunity for career advancement and growth within the organization
• Collaborative work environment focused on customer satisfaction
• Chance to work with innovative healthcare technology solutions
• Engage with a diverse range of enterprise software customers
• A culture that encourages individual expression and innovative ideas

• Manage a group of enterprise software customers to maximize value and reduce churn
• Onboard new customers and drive adoption of Res Med products for long-term success
• Scale adoption of Res Med solutions for existing customers, identifying upsell opportunities
• Analyze customer data and trends to identify challenges and opportunities for expansion
• Collaborate with the Professional Services team on pre-sales and delivery activities

• Minimum 3-5 years of account management or success management experience in a technology or med-tech environment
• Minimum 3 years of experience contributing to a customer success model
• Strong technical aptitude with the ability to navigate complex enterprise software
• Excellent professional communication skills (phone, email, in-person)
• Detail-oriented with strong analytical and problem‑solving skills

• Experience in healthcare technology and sleep lab environments
• Proven success in growing existing accounts and providing quantifiable value
• Strong team player with an outgoing and energetic personality
• Passion for understanding data and new technology systems
• Valid passport for required travel

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