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Senior CCaaS & AI-Driven CX Architect
Job in
Salem, Rockingham County, New Hampshire, 03079, USA
Listed on 2026-08-11
Listing for:
Ascensus
Full Time
position Listed on 2026-08-11
Job specializations:
-
IT/Tech
AI Business & Operations, Systems Engineer
Job Description & How to Apply Below
Ascensus is seeking an experienced Architect to lead customer engagement technology strategy, including CCaaS, IVR, IVA, and conversational AI. You will drive integration with CRM systems, identity services, and telephony, while guiding modernization initiatives and governance across the platform.
You will mentor engineers, establish standards, and partner with Product Owners to align roadmaps. Strong leadership, security, and reliability focus are essential for this role.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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