Store Manager, Retail & Store Manager

Description

Revised 01/15/2020

Salary wage, exempt

Vice President of Store Operations

The Store Manager is responsible for establishing and maintaining guest services, oversees and is accountable for the operation of a store ensuring maximum sales and profitability through merchandise, inventory, expense control, human resources management, and managing operating costs.

• Ensure that the store reaches profitability target.
• Achieve monthly store sales target.

• Ensure that each guest receives outstanding guest service by providing a guest friendly environment which includes greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge and all other components of guest service.
• Achieve Key Performance Indicator (KPI) goals monthly.
• Analyze and measure business trends; develop and implement plans to maximize sales and meet or exceed goals and objectives.
• Control shrink, expenses and payroll.
• Monitor appropriate merchandise stock levels, merchandise adjacencies and presentations; signing, and assortment in all departments; ensure selling floor is adequately stocked.
• Responsible for all store security issues including the store alarm system monitoring, arming, and maintenance.
• Maintain a clean, neat store, including exterior, at all times.
• Comparison shop and report results; share information with director and make appropriate price adjustments.
• Review department/store trends and recommend and initiate changes for maximizing goals and objectives.
• Be an active member of a community civic group and/or a jewelry related organization.
• Ensure compliance with all policies and procedures through regular store management and staff meetings, store walk-through and audits, etc.
• Recruit, Interview, and hire employees according to Hiring Procedures.
• Continually evaluate, react to, and document performance issues and actively recruit management candidates.
• Train and develop store management in all aspects of the business; direct and monitor training and development for all store personnel.
• Perform monthly Performance Reviews for each Sales Associate, counsel each Sales Associate on improvement strategies, and document the review.
• Perform, at least annually, employee Performance Evaluations with each employee under your supervision and provide documentation of the evaluation.

• Integrity
• Financial Management
• Loyalty
• Decision-making capabilities
• Delegation and Empowerment
• Accountability
• Confidence
• Creativity and Innovation
• Inspire others
• Empathy
• Commitment and Passion
• Performance Management
• Good Communication

This position has direct supervision responsibilities.

This job operates in a retail environment with merchandise displays and items available for purchase in inventory.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must occasionally lift and/or move items over 50 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

This is a full-time position, and required hours of work and days are a minimum of 8 hours per day, 5 days per week. This position regularly requires long hours, nights, and frequent weekend work.

Some travel is required. Examples:
Managers Meetings, training seminars, company events.

• High school diploma or GED.
• At least 5 years of experience in retail store.
• At least 2 years in supervisory or lead role.

• Bachelor’s Degree in a Business related field of study.
• Experience specifically managing a staff of retail workers.
• Jewelry Certification trained; GIA, JA, DCA, etc.

H.

E. Murdock Co Inc, DBA Day’s Jewelers is committed to equal employment opportunity and employs all qualified persons without regard to race, color, religion, national origin, sex, age, sexual orientation, handicap, or any other classification protected by the federal, state or local laws.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

This job description has been approved by all levels of management:

Manager____________________________________

Employee__________________________________ Date_____________