At Your Service Center Associate, Mall at Rockingham Park - Full Time

At Your Service Center Associate, Mall at Rockingham Park - Full Time

Location:

Salem, NH, United States

• Full time schedule
• Hourly Rate: $15.00 – $19.51* (based on job, location, and schedule)

* based on job, location, and schedule

Be part of an amazing story. Macy’s is more than just a store. We’re a story, captured by hearts and minds across America for more than 160 years. A story of innovation, tradition, exciting celebrations, and moments that matter for countless customers and colleagues.

Job Overview:
As an At Your Service Center Colleague, you are at the heart of delivering a seamless and personalized shopping experience. You’ll support all At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards.

This role requires strong multitasking abilities, problem-solving, attention to detail, and a customer‑first mindset. You’ll thrive in a fast‑paced environment where flexibility is key, including nights, weekends, and holidays.

This role goes far beyond being a cashier. The customer is at the heart of everything we do. If you’re passionate about selling, reaching goals, working as a team, and creating amazing experiences through genuine hospitality, this could be the perfect fit for you! You’ll also help keep the shopping space clean, organized, and inviting so every customer feels welcome.

How our At Your Service Colleagues spend their day…

• Every day starts with a positive example. As an At Your Service Colleague, you come in energized and ready to make an impact—wearing your name badge with pride, greeting teammates with warmth, and helping ensure the At Your Service area is clean, organized, and ready for customers. You help set the pace by reviewing sales goals, learning about new arrivals and top‑selling items, and staying up to date on trends and promotions.
• In the At Your Service area, you lead through action—welcoming customers with genuine hospitality, making eye contact, and starting friendly, personal conversations that build lasting relationships. Assist customers in all aspects of total store fulfillment, including BOPS, be proficient in all systems needed to complete transactions, and ensure the collection area is organized so the customer pick‑up experience is friction‑free.
• You help maintain a shoppable space by recovering merchandise and keeping the pickup and return areas clean while ensuring timely completion and curbside delivery of BOPS orders.
• They always finish strong—sharing our Loyalty program benefits, making sure customers have all they need, and ending with a sincere thank‑you, often walking the package around and using the customer’s name.
• We believe service starts with each other—supporting one another with honesty, care, and collaboration so we can better serve our customers and communities.
• And we know excellence is a journey—we strive to improve every day, take pride in our work, achieve sales goals, and learn from each other to deliver individual and store results.

Full‑time colleagues are typically scheduled to work 30 or more hours per week, while part‑time colleagues are typically scheduled 12–24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here.

• Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality.
• Must be able to:
• Understand and communicate effectively with customers, co‑workers, and supervisors.
• Read and understand employment policies and safety…