Store Team Leader - Retail Operations – Salem, NH

At L.L.Bean, we believe the outdoors brings out the best in all of us.

Our Tuscan Village retail store located in Salem, NH is currently searching for a Store Team Leader of Retail Merchandising to join our team.

Drives business results, directs team talent, supports store leadership team and ensures delivery of the legendary L.L.Bean customer experience within an outdoor lifestyle concept retail store. Promotes the company's core values of Outdoor Heritage, Integrity, Service, Respect, Perseverance and Safe and Healthy Living to ensure the integrity of the brand, culture and mission of L.L.Bean is upheld at all times.

Base Pay: $20.70 – $25.87 hourly, depending on experience, qualifications, skills and competencies.

• Plan, map and execute floor sets by translating Trail Guide and floor sets into compelling and inspiring merchandise presentations.
• Analyze reports and use business acumen to drive sales.
• Complete and support all visual display and windows execution.
• Work closely with Operations Productivity team to plan and efficiently process floor sets and replenishment.
• Execute marketing signage and promotions.
• Execute markdowns and merchandise recovery.

• Model and foster an environment where service is the top priority.
• Enthusiastically seek opportunities to convert every customer that enters the store, continually striving to drive sales and brand loyalty through great service.
• Rally the rep team toward shared objectives.
• Act as Leader on Duty as scheduled to drive conversion and sales.
• Leverage business reports including Qualtrics, variance reporting, and merch group sales to analyze trends, understand wins, and identify opportunities.
• Build compelling actions to enhance customer loyalty and improve service metrics.
• Execute and implement all recognition programs including living the legend efforts and in-store contests.
• Review all forward-looking business events (holidays, promotional weekends, market trends).
• Develop meaningful activations and selling efforts to drive even greater sales results.
• Ensure the sales floor is full, all sizes are represented by performing regular size audits.
• Ensure the highest level of fitting-room service to drive conversion and UPT.

• Support and train associates, communicating standards, processes, company policies and procedures.
• Deliver GUIDE training for new hires and ongoing training efforts for year-round team members in conjunction with the exempt leader team.
• Ensure all guides perform at a high level and complete 30-day/ongoing assessments.
• Support, direct, and develop store champions (buddies) and experts.
• Facilitate new-hire product training modules for the store or area of responsibility and develop a strategy and execution plan for delivering all seasonal product training materials.
• Maintain and manage all employee-facing communication including break-room messaging and communication boards.
• Ensure start-up meetings are occurring and that content is compelling and inspiring.

• Aid in achievement of all financial measures and area-specific metrics.
• Serve as key holder when required and support store opening/closing.
• Prepare and communicate daily task responsibilities to staff.
• Recommend staffing level adjustments to meet work requirements.
• Address and respond to employee issues and conflicts in accordance with company policies and procedures.
• Provide in-the-moment input, feedback, and coaching.
• Contribute to peak planning preparation and readiness.
• Own expense management, ensuring proper use of resources and adherence to budgetary guidelines, with focus on payroll.
• Maintain cash office per policy, accurate reconciliation, and general organization.
• Ensure service hub is fully stocked, free of clutter, and operates effectively.
• Accountable for cashier execution and efficiency with focus on service delivery.
• Participate in health and safety by following all safety policies and reporting unsafe conditions.

• Model safe behaviors, evaluate risk, and reduce risks to acceptable levels.
• Maintain a safe and healthy workplace by following all safety policies and procedures.