Outside Sales Support Specialist

Overview

Outside Sales Support Specialist (Open) –

Location:

Salem, NH (NEA) – Industry: industrial filling.

We are committed to building a diverse and inclusive workplace. Airgas respects and values diversity and seeks to create an engaging environment where employees can grow. Airgas is hiring for an Outside Sales Support Specialist in Salem, NH. This role offers base pay plus bonus opportunities with Monday–Friday schedule (no weekend work).

• Partner within a supportive office community to cultivate open communication via phone and email from account managers, delivering exceptional customer care and solutions, and ensuring accurate and seamless order processing.
• Craft precise quotes and nurture contract agreements to ensure accuracy.
• Foster exceptional internal relationships by supporting the sales force and delivering professional, accurate quotes.
• Translate sales data and margin analysis, as well as usage reports, into actionable insights for account managers using SAP and BW (Business Warehouse) systems.
• Guide and streamline special pricing and cost requests from the sales team.
• Provide comprehensive PSA management and contract review; coordinate sales deal pricing in PAW (Price Agreement Workbench).
• Collaborate with account and district managers to implement effective pricing strategies.
• Prepare business reviews and performance metrics to help account managers shape successful sales strategies.
• Collaborate with the dispute workbench team to resolve customer pricing inquiries smoothly and efficiently.
• Establish new accounts and ensure accurate system setup for the region.
• Partner with the e-business team to transition customers onto
• Proactively review account pricing to identify opportunities for greater efficiency.
• Coordinate and update contract pricing for designated districts, managing approvals within PROS.
• Support and execute the Annual Price Increase (API) process for designated districts.
• Opportunities to contribute to cross-functional projects may arise based on business needs and personal growth goals.

• A high school diploma or equivalent.
• Two years in a customer service and/or sales-related role.
• Working knowledge of Microsoft Office Suite:
  Outlook, Word, Excel, and PowerPoint.
• Ability to perform basic arithmetic (add, subtract, multiply, divide) in all units of measure, including whole numbers, fractions, and decimals; ability to compute rate, ratio, and percent.
• Ability to balance priorities collaboratively while keeping team goals and deadlines on track.
• Strong communication skills to explain information clearly to customers and employees; high attention to detail to ensure quality and accuracy.

• Bachelor’s Degree preferred or 1–2 years of related experience and/or training or an equivalent combination of education and experience.
• Prior experience with SAP order entry software is preferred.

Airgas offers a comprehensive benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, Disability Insurance, and more. Details include:

• Medical, dental, and vision plans; short-term and long-term disability; life and AD&D insurance;
  Employee Assistance Program (EAP).
• Pre-tax commuter benefits, parental leave, vacation, sick time, floating holidays, jury duty, and paid holidays for eligible full-time employees.
• 401(k) with company match, tuition reimbursement, discounted college tuition for dependents, and Airgas Scholarship Program.

Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical, and specialty gases, hardgoods, safety products, ammonia products, and process chemicals. With 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas is a subsidiary of Air Liquide, present in 60 countries with about 66,500 employees.

Airgas is an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Airgas may be a government contractor subject to certain laws;
Airgas does not discriminate against qualified applicants and provides reasonable accommodations where needed. If you need an accommodation, please contact us via the provided channels.

Airgas provides information about safety and fraud prevention, including guidance to verify postings on our official global careers site and avoid fraudulent offers. If you encounter a suspicious offer, you are encouraged to report it through official channels.