IT Field Technician

Position Summary

The IT Field Technician will act as the first-level responder for all technology issues (hardware, software, and network-related) by providing on-site support and repair. The position requires daily travel to schools on a scheduled basis. We seek passionate, intelligent, independent individuals who want to integrate education technology into the classroom.

Troubleshoot hardware issues and replace broken parts in computers, projectors, printers, etc.

Install, configure, and upgrade computer hardware, peripherals, and software.

Set up new devices and install them in classrooms, offices, and labs.

Work with the network team on updates to the network or infrastructure as needed.

Assist school staff members with technology requests that come through the ticketing system.

Provide excellent customer service to clients.

Answer questions and teach staff members tips and tricks to accomplish their tasks.

Explain complex IT issues to non‑IT personnel in an easy‑to‑understand way.

Maintain a professional appearance and hygiene as per the Vinson Employee Handbook.

Respond to, follow up on, update, and close assigned tickets in a timely manner.

Update and close project tasks as they are completed.

Escalate and assist with technical issues and/or requests when necessary.

Balance workload and ticket assignments.

Organize and efficiently manage multiple priorities with a keen sense of urgency.

Update client documentation when changes are discovered.

Maintain an up‑to‑date client inventory.

Ensure the privacy of confidential information including records and files.

Travel to and from client sites as needed, as assigned by the Team Lead/Manager.

Participate in team meetings and company updates.

Require 1 year of basic technical experience or education in IT.

Minimum of 1 year of customer service experience.

Aptitude to troubleshoot and apply technical knowledge in unfamiliar situations.

Ability to comprehend and follow verbal/written instructions in English.

Ability to always present oneself in a professional manner.

High level of discretion and ability to follow confidentiality protocols.

Must have reliable transportation to travel to and from work sites.

Must maintain a safe driving record.

Must always carry valid vehicle insurance and a driver’s license.

Must clear a criminal background check.

Associate degree in Computer Science, Information Technology, or equivalent experience.

Minimum of 1 year of technical support experience and A+ Certification.

Demonstrated experience in helpdesk, network documentation, and network maintenance.

Demonstrated experience repairing end‑user equipment in a professional capacity.

Demonstrated experience diagnosing end‑user networking issues.

Demonstrated experience performing technical work in a customer‑facing role.

This job operates in a professional school environment. The role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands include:

• Ability to talk, hear, and use hands and fingers to manipulate computer keyboard, objects, or controls.
• Frequently stand, climb, crawl, walk, pull, and/or push.
• Vision abilities (with correction) include close, distance, and ability to adjust focus.
• Ability to communicate information and ideas in speaking so others will understand.
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 50 pounds at times.

This is a full‑time position, 40 hours per week, Monday‑Friday. Overtime may be requested on a seasonal or as‑needed basis.

The position may require daily travel up to a 50‑mile radius around the posting. Dependable transportation to and from client locations is required.

From $15.00 – $24.00 an hour…