Locate Specialist; Office Specialist - Salem

Position: Locate Specialist (Office Specialist 2) - Salem
The Oregon Department of Justice’s  **(DCS)
** is seeking to hire two (2)
** Locate Specialists (Office Specialist
2)**! Friendly, helpful, organized, good judgment-- those are just a few of the qualities we’ll be looking for in a candidate. If selected, you will support the Case Intake team located in
** Salem
* * and perform a wide variety of administrative, technical, and office support functions.
* Work the Unknown Parent caseload to locate and identify participants. Verify and update participant demographics.
* Access Law Enforcement Data Systems (LEDS) to obtain information about participants including verifying deportation status, incarceration status and obtaining photos for identification purposes.
* Process locate activities from the Federal Parent Locator Service (FPLS) or States Parent Locator Service (SPLS) requests.
* Assist field staff with death verification requests.
* Contact participants or attorneys to obtain information needed to proceed with case creation or opening.
* Update relevant data to participant and case records to allow for appropriate next steps when the case assigns to the District Attorney or DCS field offices.
* Identify missing information and contact parties or their attorney to obtain.
* Code cases for appropriate course of action; send forms and documentation to parties and attorneys as needed.
* Provide general office support, including but not limited to: copying and filing of documents, preparation of documents for review, processing of incoming and returned physical and electronic mail.
* Other duties as assigned.
* Experience working effectively and respectfully with people from a wide range of backgrounds and experiences
* Attention to Detail - experience with critical thinking and reading to ensure accurate case management or record keeping. In this role you work with items that are sensitive and mistakes can impact the safety of customers.
* Experience reading and interpreting judicial orders, contracts, or other legal documents.
* Computer Skills - experience using various electronic databases and computer applications to research and compile information such as Microsoft Office Suite and Outlook. Ability to work in more than one system simultaneously.
* Ability to accurately keyboard 45+ wpm
* Ability to maintain professional composure, tact, and friendliness while working with the public who may be irate, hostile, and/or emotionally distraught.
* Adaptability when facing change in job processes and requirements.
* Exposure to a variety of operational areas within the Oregon Child Support Program (for those interested in future advancement opportunity).
* Permanent, full-time employment.
* Vacation, sick leave, 11 paid holidays a year, and special days off.
* Endless peer and management support, and representation by the Service Employees International Union (SEIU).
* Opportunity to expand your professional skills.
* Click "Apply" and complete the online application and all supplemental questions.
* Attach your resume.
* Attach your cover letter identifying your attributes that meet desired and requested skills.
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