Health Care Assistant Administrator

Description

• Driven by an inner sense of purpose to impact others
• Driven by a collaborative, whatever-it-takes, get-it-done mindset
• Driven by a commitment to excellence in their role
• Are pro-active, innovative, and experts in their own unique areas

• We're a family-owned and family-focused organization elevating the bar for in home care services
• We’re cultivating a team of mission-focused, driven experts who embody our vision and culture
• We provide the highest caliber of service and support to the growing number of communities, employees, and clients that we serve
• We are dedicated to creating an invigorating and purpose-filled work culture and valuable careers for every member of our team of world changers.

We are seeking a highly organized, compassionate, and service-driven Assistant Administrator to support the delivery of exceptional in-home care services. The ideal candidate thrives in a fast-paced environment, communicates proactively, and is passionate about creating a positive experience for both Clients and Employees. This role is central to ensuring Clients receive consistent, high-quality care while serving as a key communication hub between Clients, families, Caregivers, Case Managers, and referral partners.

• Enthusiastically provide 5-star service to all incoming calls
• Coordinate care services for assigned Clients to ensure timely, consistent, and appropriate service delivery
• Serve as a point of a support for Clients, families, Caregivers, Case Managers, and referral partners
• Develop individualized service plans based on Client needs and authorized services
• Conduct initial and ongoing Client assessments to monitor service quality, satisfaction, and compliance
• Prepare Client welcome materials and intake documentation
• Manage Client authorizations and support billing accuracy to ensure services are properly authorized and billable
• Support scheduling and staffing efforts to minimize overtime, reduce service disruptions, and ensure shift coverage, including occasional after-hours support as needed
• Support Branch compliance efforts, including maintaining compliant licensing documentation
• Conduct weekly New Hire Orientation sessions for incoming Caregivers

• Have a high value for innovation, streamlined processes and efficiency
• Demonstrate a pro-active and solution-oriented mindset
• Ability to demonstrate self-management and take initiative
• Have excellent written and oral communication articulation in English
• Demonstrate accuracy and attention to detail, maintaining accurate records and documentation
• Possess intuitive, strategic, and organized project management skills
• Have excellent professional collaboration skills and team mindset
• Have a results-driven, task-oriented approach
• Utilize excellent time management skills, meeting deadlines, and handling multiple tasks in a fast-paced environment
• Demonstrate strong interpersonal, discretion, and judgment skills
• Have proficiency with technology and electronic devices
• Demonstrate sense of warmth, welcome, and professionalism and excellent customer service
• Demonstrate strong commitment to compliance
• Knowledge of best practices for handling PHI in compliance with HIPAA regulations
• Administrative specialty in related field – whether accounting, customer service, scheduling, billing, IT, project management, leadership, sales, marketing, business development, medical scheduling, staffing, care coordinator or coordination, recruiting, talent acquisition, compliance, office manager or management, business manager or management, human resources, or operations a bonus
• Experience in assisted living, facility, nursing home, or in home care a bonus

• Experience managing and prioritizing administrative responsibilities in an office setting with some time spent in client homes
• Experience using an electronic CRM or care management system;
  Axis Care preferred
• Experience in home care, healthcare or a related service-based industry preferred
• High School Diploma or equivalent required