Enrollment Leader

Location:

3541 Fairview Industrial Dr SE, Salem, OR 97302, USA

At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment, love what you do, and are eager to grow, you’re in the right place. Discover a career where your work genuinely improves lives and supports a mission that matters.

To help people live a life of their choosing, regardless of age or ability.

GT Independence has earned multiple awards for being an exceptional workplace, including being named a 2026 National “Best and Brightest Companies to Work For.” We are also proudly certified as a Great Place to Work® for 2025/2026—a distinction reserved for top employers committed to outstanding employee experiences.

The Enrollment Leader position is responsible for providing quality and efficient enrollment services to customers through the daily management of a team of employees to include motivating, recognizing, and rewarding, coaching, counseling, training, and problem solving.

• Lead a team of Enrollment Specialists and ensure the highest quality service is provided with the enrollment process to those self-directing their services and the referring entities.
• Receive referrals for new individuals and their employees, determine their level of interest in the different enrollment type offerings and schedule meetings based on the choice of the individual.
• Provide constant and accurate communication to referrers and those being enrolled on the status of the enrollments and where everyone is in the process.
• Troubleshoot issues and field questions from staff, and all external customers to ensure the enrollment process is smooth and adaptive.
• Ensure Enrollment Specialists are training new participants and their employees on using the GT Caregiver App and other GT Tools, roles and responsibilities, and program specific items.
• Provide daily direction and communication to employees so that calls are answered in a timely, efficient, and knowledgeable manner.
• Provide continual evaluation of processes and procedures; suggest methods to improve area operations, efficiency, and service to both internal and external customers.
• Manage employees, ensuring work is handled efficiently and effectively.
• Provide performance feedback and coaching on a regular basis to each team member.
• Ensure employees have appropriate training and other resources to perform their jobs.
• Create and maintain a high-quality work environment.
• Assist the manager with the development, analyses and implementation of staffing, training, scheduling, and reward/recognition programs.
• Work as a member/leader of special or ongoing projects that are important to area/process improvement.
• Use appropriate judgment in upward communication regarding department or employee concerns.
• Assist with documentation, and training of Docu Sign program.
• Assist in developing and preparing operational plans and reports on project status.
• Promote adherence to and uphold the company’s mission and values.
• Other duties as assigned.

• High School Diploma or GED required.
• Associate degree preferred but not required.

• At least 2 years of related experience.
• Excellent written and oral communication skills.
• Extensive experience in working on complex projects with critical thinking and problem solving.
• Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines by planning and organizing.
• Demonstrate the ability to balance work pressure with time management skills.
• Demonstrate ability to build positive relationships and communicate with people of diverse backgrounds and abilities.
• Experience in working, initiating, and maintaining a highly effective team.
• Competent in the use of Microsoft programs and the Internet.
• Competent use of Excel.

• Work is performed in a typical office setting.

As a family‑foundered national leader in personal and financial services for individuals who rely on home‑and community‑based care, GT Independence supports tens of thousands of people across the country as they find and hire their own caregivers or personal assistants.

Our…