Operations Support Specialist; AS2

Job Description

Position Title: Operations Support Specialist (AS2)

The Oregon Bureau of Labor and Industries (BOLI) is an equal‑opportunity, affirmative action employer committed to workforce diversity. BOLI welcomes members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S community members, and others to apply.

This full‑time, permanent, union‑represented position is located in the Information Systems Unit (ISU). The purpose of this role is to provide specialized administrative, coordination, and technical support for the procurement, implementation, and maintenance of a new case management system. The Operations Support Specialist will ensure effective project coordination, clear communication among stakeholders, organized documentation, and smooth operational support that enables the agency to meet its technological and programmatic goals.

The position may be eligible for a hybrid work schedule with weekly in‑person requirements for meetings, trainings, and other operational needs. The selected employee may work from Salem, Multnomah, or Portland BOLI office locations.

• Coordinate project schedules, track deliverables, and support decision‑making activities.
• Maintain and organize project documentation, ensuring compliance with legal, retention, and audit standards.
• Serve as a central point of communication among IT staff, leadership, project teams, end users, and vendors.
• Plan and coordinate project meetings, trainings, and system‑related events; evaluate training outcomes and improve processes.
• Support data governance by reviewing data quality, assisting with access permissions, and preparing summaries or reports.
• Monitor and track operational issues, document risks, and support quality‑assurance efforts.
• Provide administrative support for project operations, including invoices, supplies, travel, and other assigned tasks.
• Model professional conduct, uphold confidentiality, and promote a diverse and respectful workplace.

• Three years of secretarial or administrative support experience that includes coordinating office procedures, preparing narrative and statistical reports, and administrative data collection and analysis.
• OR an associate degree in general office occupations and two years of such experience.
• OR an equivalent combination of education and experience.
• Desirable attributes:
  • Strong organizational and time‑management skills.
  • Ability to track and maintain complex information across systems and formats.
  • Clear, concise, and professional communication skills with technical staff, vendors, leadership, and end users.
  • Quick learner of new systems, tools, and workflows.
  • Research and analytical skills to gather information, verify accuracy, and summarize content for reports and decision‑making.

• Permanent, full‑time employment with union representation.
• Work/life balance and flexibility with hybrid and onsite schedules.
• Vacation, sick leave, 11 paid holidays per year, and personal days off.
• Competitive benefits package including medical, vision, and dental.
• Pension and retirement programs.
• Employee resources and advancement opportunities within BOLI and other State agencies.
• Opportunity to expand technical and professional skills.
• Public Service Loan Forgiveness Program eligibility.

June 23, 2026