Office Specialist ; Case Management Coordinator

Equal Opportunity Employer

Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

• Provide support to field staff, agency staff, foster resource families, providers and the public.
• Complete and verify data entry to ensure all information entered and uploaded into the Child Welfare OR-KIDS information system is correct.
• Process records and ensure that all work within the unit complies with state and federal laws.
• Cover all reception and phone duties as necessary within the team when needed.
• Assist with all duties relating to the fleet vehicles.

• Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents; OR
• An associate degree in any field; OR
• An equivalent combination of education and experience.

• Previous experience in front desk reception duties, showcasing effective communication and organizational skills.
• Demonstrated ability to explain rules, regulations, and procedures related to a specific program or service to individuals.
• Experience with utilizing computers for tasks such as data processing, entry, and verification of detailed information.
• Demonstrated ability to effectively communicate with clients or customers to resolve conflicts and disputes.
• Demonstrated ability to work well with people from a wide variety of backgrounds and showcase intercultural competency.

• Work Location:
  
  Albany Child Welfare Office
• Travel:
  Occasional travel for meetings, trainings, and other case related activities. This includes required occasional overnight travel.
• Hours:
  
  Monday – Friday, 8:00 AM – 5:00 PM in office (Pacific Time).
• This role involves handling sensitive topics related to trauma, abuse, and crises, requiring a trauma‑informed approach that is essential to ensure a safe environment.
• You may interact with individuals who have experienced trauma and may have difficulty managing their emotions.
• Be prepared for stressful situations that require quick decision‑making to ensure safety for yourself and others.

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification.
• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the U.S. Department of Homeland Security’s I‑9 form confirming authorization to work in the United States. ODHS will use E‑Verify to confirm that you are authorized to work in the United States.
• Finalists must be cleared by the FBI Criminal Justice Information Services (CJIS) through a fingerprint‑based criminal records check.
• A valid driver’s license and acceptable driving record are required for this position.

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Amazing benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.