Admin - Office Manager

Office Manager

Highway Specialties is an established and growing Northwest leader in traffic control safety equipment sales and rentals. As the Office Manager, you will support operations by managing customer service operations and internal planning to meet current obligations.

• Serve customers by providing product and service information, taking orders, and answering questions.
• Enter quotes, sales, and rental orders; verify product pricing; process change orders as needed.
• Resolve escalated product or service problems by clarifying the customer’s complaint, determining the cause, explaining the best solution, expediting correction or adjustment, and following up to ensure resolution.
• Upsell and attract potential customers by answering product and service questions and suggesting information about other products and services.
• Submit material bids/estimates in conjunction with management.
• Plan timely order fulfillment in conjunction with other departments.
• Use internal resources to provide quick action and follow‑up on time‑sensitive issues.
• Keep management informed of sales activity by submitting reports as requested.

• Actively build customer base and maintain existing customer relationships.
• Maintain customer records by keeping current information.
• Exhibit polite, professional, and timely communication via phone, email, and mail.
• Support team by performing tasks related to organization and strong communication.
• Carry out administrative duties such as filing, typing, copying, binding, scanning, etc.
• Other duties as assigned.

• Must be 21 years or older.
• Must be able to lift 50 pounds.
• High School Diploma or equivalent.
• Familiarity with office operations, office software, and phone systems.
• Knowledge of software including Microsoft Office, Net Suite, and CRM.
• Have reliable transportation to and from work.

• Leadership – Problem Solving
• Time Management – Resolving Conflict
• Planning – Communication
• Organization – Product and Market Knowledge
• Professionalism – Administrative Writing
• Customer Service Skills – Reporting

Helix Traffic Solutions, LLC is an Equal Opportunity, affirmative action employer.