Scheduling Coordinator

Join our team as a Scheduling Coordinator at Lancaster Family Health Center in Salem, OR

Scheduling Coordinators play a vital role in ensuring patients can access the care they need  managing high-volume scheduling activities, verifying patient information, and coordinating appointments across care teams, this position supports smooth clinic operations and continuity of care.

Scheduling Coordinator Salem, OR

Employment duration:
Full time

Exempt Status:
Non-exempt

Offer Relocation?:
No

• 1.0 FTE (40 hours per week)
• $19.58-$23.98/hour DOE with the ability to go higher for highly experienced candidates
• Additional pay for your bilingual skills, paid on hours worked
• 100% employer-paid health insurance, including medical, dental, vision, Rx, 24/7 telemedicine
• Profit sharing & 403(b) retirement plan available
• Generous PTO, 8 paid holidays, and much more!

• Manages the multi-line scheduling phone queue and transfers calls to appropriate personnel as needed
• Schedules patient appointments for medical and integrated providers according to scheduling guidelines, appointment type, and time needed
• Verify and update patient demographic information including contact information, insurance, and income verification
• Notifies patient of schedule adjustments at direction of Supervisor including rescheduled and cancelled appointments. Updates the schedule for any changes
• Assesses patient’s need to meet with the Patient Benefits Coordinator (PBC) regarding benefits and insurance options. Schedules appointments with the PBC as needed
• Manage various scheduling work queues daily including:
  Cancellations/No‑Show, Recall, Rescheduling and waitlist
• Assess patient needs and coordinate scheduling with Patient Benefits Coordinators as appropriate
• Provides outgoing calls related to registries and outreach for patients
• Provides backup support to other Front Office positions as needed
• Perform other duties as assigned

• High School Diploma or GED
• One year of office, administrative, patient care, call center or customer service experience
• This position is eligible for Bilingual Differential Compensation when an ALTA score of 9 is achieved
• Bilingual (English/Spanish) speaking skills required at a level 9
• Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions
• Strong interpersonal skills with the ability to interact with patients, providers and staff in a professional manner
• Basic knowledge of medical terminology preferred
• Basic knowledge of the Epic systems preferred
• Basic proficiency with a variety of computer programs including Word and Excel
• Duties may require work during the evenings, weekends and holidays

“Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.”

Our mission celebrates inclusivity. We are committed to equal-opportunity employment.

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