Floating Office Specialist

Job Description

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Opportunity awaits! Ready to put your administrative talent toward making a real community impact? As a Floating Office Specialist 2 with our Child Welfare team, you’ll play a vital role in keeping operations running smoothly so children and families receive the support they need.

We are currently seeking a Floating Office Specialist 2 to join our Child Welfare team based in our Milton Freewater office.

• This position will serve as a flexible support role for both the Milton Freewater and Pendleton offices. Traveling between offices is part of this role's job duties.
• Milton Freewater is in northeastern Oregon, just 8 miles south of Walla Walla, Washington. Learn more about this community,

As a Floating Office Specialist 2, you will:

• Provide administrative support to both the Milton Freewater and Pendleton offices. Traveling between offices as required.
• Provide administrative and records support by managing front lobby operations, answering phone calls, responding to inquiries, and clearly communicating agency rules and policies.
• Issue and track vouchers, transportation passes, and parent mileage reimbursements.
• Support protective services staff by entering case data and documentation into the OR-Kids database.
• Request and gather relevant records, including police reports, out‑of‑state histories, court documents, and physical or mental health records, as needed.
• Coordinate the scheduling and rescheduling of client visits for the branch office, ensuring accuracy and timeliness.
• Assist with researching and verifying parent information, and handling related calls, mail, and documentation.
• Conduct ICWA searches following policies and procedures to determine if a child is eligible for membership and qualified to receive tribal benefits.
• Supports certification and adoption units by maintaining accurate provider, case, and training records; coordinates with the placement coordinator to ensure services and certificates are current; prepares and distributes certification, adoption, and training packets; and scans all related documents into OR‑Kids.
• Attends required meetings and trainings and provides backup support for clerical staff when needed.

• A valid driver’s license and acceptable driving record are required for this position.
• Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents; OR
• An associate degree in any field; OR
• An equivalent combination of education and experience.

We are looking for candidates with:

• Proven experience offering high‑quality, professional support across multiple platforms—face‑to‑face, telephone, and more—to meet the needs of internal and external customers.
• Demonstrated proficiency in using web‑based applications and software such as Word, Excel, and Adobe Pro.
• Demonstrated skill in accurate data entry, data retrieval, and spreadsheet management.
• Demonstrated strong organizational abilities with consistent attention to detail in administrative and program‑related tasks.
• Experience effectively prioritizing responsibilities and managing time to meet deadlines and support overall productivity.
• Experience working collaboratively with diverse populations.

• Work Locations:
  Milton Freewater and Pendleton offices and community sites.
• Travel:
  Job duties include providing support to both the Milton Freewater and Pendleton office. Traveling between offices is a requirement. Occasional travel for meetings, trainings, and other case related activities. This includes required occasional overnight travel.
• Hours:
  
  Regular work week with fluctuating hours; occasional overtime may be needed,…