Bilingual Intake Coordinator; Front Desk

Job Category

Overview

Description

Intake Coordinator
Starting at $23/hour, Plus 5% Bilingual Stipend

QUALIFICATIONS

• Bilingual in English and Spanish required
• Willingness to learn and embrace Center for Hope & Safety (CHS) philosophy.
• Two-year degree or equivalent training or experience in reception, front desk, intake coordination.
• Ability to provide direct support, information services, crisis intervention, advocacy or education to victims of domestic and sexual violence.
• Ability to work with survivors in both group and individual settings.
• Demonstrated ability to work collaboratively with a diverse group of staff members, volunteers, and community partners.
• Understanding of and ability to implement self-care measures and boundaries with clients for the mutual benefit of self, colleagues, and those we serve.
• Success at managing a wide array of tasks and projects and an ability to thrive in a fast-paced work environment.
• Able to work independently, setting priorities and ability to track details, data, information, and activities as needed.
• Ability to maintain a flexible schedule, including occasional evening and weekend hours.
• Demonstrated telephone and computer skills (specifically Microsoft Office suite, including Word, Excel, and Outlook).
• A car, valid driver’s license, and proof of current automobile insurance required.
• Ability to operate a multi-line phone.
• Exceptional customer service skills and communication skills (both verbal and written).
• Coordinating urgent services to individuals who are undergoing stressful situations while remaining calm and professional.

DUTIES

• Complete 45-hour Advocacy Training through CHS.
• Greet all clients and visitors to our advocacy office; ensure all receive timely attention and services.
• Manage the lobby and entry areas to create a warm and inviting environment.
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing.
• Answer phones and direct callers to staff.
• Maintain the staff rotation schedule.
• Offer individual services to hotline callers, individuals who walk into office, and shelter residents, maintaining confidentiality of all client contact, information, and interactions.
• Provide information, referral, advocacy, and transportation to help clients obtain social, medical and legal services.
• Coordinate client appointments and case management services with other staff members as appropriate.
• Provide information and education to survivors regarding domestic violence, sexual assault, stalking, and human trafficking.
• Maintain confidentiality in all matters; maintain accurate and up-to-date records on all activities.
• Assist with training of new staff, volunteers, and practicum students as needed.
• Assist Victim Services Advocates in securing resources and referrals for clients.
• Maintain printed resources in an organized and accessible manner; notifying appropriate staff members when supplies are low.
• Process and deliver mail.

Job Type: Full-time

Pay:
From $24.15 per hour

• 401(k) matching
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

COVID-19 considerations:
All visitors are required to wear a mask. CHS follows the mandates provided by the Governor and State of Oregon.