Sr. Consultant, BPM – GOS&D

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Operations

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

$85,600.00 – $

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At Travelers, we aim to deliver exceptional customer and agent experiences, drive top-line revenue and underwriting results, and foster a culture of innovation and efficiency across the enterprise. The Business Process Management (BPM) team is committed to managing and improving performance of end-to-end processes critical to business while continuously exploring opportunities to advance and mature process capabilities in addition to collaborating and influencing business partners to ensure their understanding of all initiatives and strategies.

As a Sr Consultant in Business Process Management, you will drive customer, employee, and agent experiences by optimizing end to end business processes for operational effectiveness and efficiency. You will manage opportunities to improve business results by supporting and influencing the strategy, all while ensuring business operation continuity.

• Proactively identify opportunities and problems through root cause analysis, active listening, and engagement with stakeholders that span across multiple teams and/or processes.
• Identify trends and gather results to recommend process improvement opportunities and initiate and implement low/medium complexity initiatives. Understand and support the business strategy of your supported organization(s) to successfully implement solutions and execute assigned initiatives and implementations.
• Own and influence the end-to-end execution of the operational components of multiple/mid complexity initiatives, including the management, scheduling, implementation, risk management, and maintenance.
• Assess tools and procedures for optimal process efficiency and identify areas of automation.
• Facilitate workflow updates and design sessions to ensure system readiness and that the tools and procedures are appropriate.
• Will own and optimize performance for GOS&D’s Endorsement Capability
• Perform other duties as assigned.

• Bachelor’s Degree.
• 4 years of experience.
• Familiarity with Six Sigma and Agile methodology.
• Strong organizational and time management skills with the ability to handle shifting priorities.
• Ability to present yourself as a leader and manage initiatives and others either directly or informally.
• Proficient knowledge of Microsoft PowerPoint and Excel.
• Ability to think strategically and use judgement to resolve issues as they arise.
• Strong data analysis to provide insights and recommendations.
• Excellent relationship building skills with the ability to work both independently and collaboratively with internal partners.
• Excellent communication skills with the ability to influence and consult on projects and present information effectively.

• 3 years of experience in operations, collaborating on projects, or working in a related field.

• Health Insurance
  :
  Employees and their eligible family members — including spouses, domestic partners, and children — are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to…