Program Manager; Business & Operations

3541 Fairview Industrial Dr SE
Salem, OR 97302, USA

• Pay or shift range: $70,000 USD to $80,000 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment, love what you do, and are eager to grow, you’re in the right place. Discover a career where your work genuinely improves lives and supports a mission that matters.

To help people live a life of their choosing, regardless of age or ability.

GT Independence has earned multiple awards for being an exceptional workplace, including being named a 2026 National "Best and Brightest Companies to Work For." We are also proudly certified as a Great Place to Work for 2026/2027—a distinction reserved for top employers committed to outstanding employee experiences.

The Program Manager (Business & Operations) manages an operational unit in Oregon, in order to assist and support real-time operations. The manager facilitates the utilization of resources to achieve customer satisfaction, productivity, payroll schedule adherence, and goal attainment.

• Develops and monitors key performance metrics to measure staff performance and operations functions
• Regularly evaluates business processes, procedures, and systems and makes recommendations for improvement
• Participates in business development for recently acquired contracts
• Participates in quality improvement projects and leads efforts in continuous improvement
• Assigns and monitors staff caseloads and accounts distribution
• Ensuring timeliness in payroll schedule requirements
• Evaluates program effectiveness through prepared reports and presents to leadership on the same
• Monitors and measures compliance standards
• Collaborates with all staff across business units to develop, maintain, and update policies, procedures, and training materials
• Develops staff through internal and external resources and on-the-job training
• Builds and maintains relationships with State agencies as a key liaison
• Communicates goals, expectations, and results with internal and external stakeholders as appropriate
• Other tasks as may be reasonably associated with the Program Manager (Business & Operations)

• Bachelor's Degree required with at least 24 hours of coursework in business, communications, healthcare administration, program management, or other closely related fields
  • 5 years of additional experience will be accepted in lieu of Bachelor's degree

• At least two years of paid, professional experience in Business Operations
• Superior written and oral communication skills as evaluated in pre-hire assessments
• At least three (3) years of progressively responsible people management experience
• Extensive experience in working on complex projects with critical thinking and problem solving
• Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines
• Ability to build positive relationships and communicate with people of diverse backgrounds and abilities
• Experience building highly effective teams
• Proficiency in Microsoft Office Suite
• Significant experience working across software applications

• Work is performed in a typical office setting

Team members enjoy flexible paid time off, competitive wages & benefits, and meaningful opportunities for professional growth.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.