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Enterprise Customer Success Transformation Leader
Job in
Salem, Marion County, Oregon, 97308, USA
Listed on 2026-07-13
Listing for:
Zoom
Full Time
position Listed on 2026-07-13
Job specializations:
-
Business
Change Management, Business Analyst -
Management
Change Management, Business Analyst
Job Description & How to Apply Below
Zoom is seeking a senior leader to transform Customer Success, turning strategy into scalable operations across global teams. You will design how we measure outcomes, drive retention, adoption, and expansion, and influence cross‑functional leadership to deliver measurable business impact.
You will steer end-to-end transformation programs, align Sales, Renewals, Operations, Product, and Finance, and ensure frontline teams adopt new processes, tools, and metrics to improve outcomes.
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