Care Manager

POSITION SUMMARY

The Care Manager is a central hub for care coordination, compliance, staffing and scheduling, Client communication, and Branch operations. This role supports exceptional service delivery by connecting Clients, families, Caregivers, and partners — ensuring every person in our care receives consistent, high‑quality support.

• A family‑owned organization with 20 years experience of raising the standards for in‑home care — and we’re still pushing higher.
• We build teams of driven, mission‑obsessed experts whose energy and focus turn every initiative into a success
• Our process is our promise: proven systems and disciplined execution deliver exceptional care to every Community, Employee, and Client.
• A culture built to energize — powering meaningful careers for world changers who never settle.
• See How We’re Raising the Bar

What you’ll own and lead as a:
Care Manager -

• Provide 5‑star service to all incoming calls, serving as a key communication hub for Clients, families, Caregivers, Case Managers, and referral partners
• Coordinate care services to ensure timely, consistent, and appropriate service delivery for all assigned Clients
• Develop individualized service plans and conduct initial and ongoing Client assessments for quality and compliance
• Prepare Client welcome materials, intake documentation, and manage authorizations to support billing accuracy
• Support scheduling and staffing to minimize overtime, reduce service disruptions, and ensure consistent shift coverage
• Provide after‑hours support as needed to maintain seamless care continuity
• Maintain Branch compliance efforts, including compliant licensing documentation
• Conduct weekly New Hire Orientation sessions for incoming Caregivers

• Experience in home care, healthcare coordination, or a client‑facing service role preferred
• Highly organized with strong attention to detail and accurate record‑keeping practices
• Proactive communicator with excellent interpersonal skills and a warm, professional presence
• Solutions‑oriented and self‑managed — able to handle multiple priorities in a fast‑paced environment
• Committed to compliance, HIPAA standards, and maintaining accurate documentation
• Strong collaboration skills with a team‑first mindset and high‑quality customer service approach
• Proficient with technology and healthcare management or scheduling systems
• Experience in assisted living, in‑home care, or billing and authorization management a bonus

In your role with Caring for Others, you’re responsible for upholding, executing, and supporting our mission. As such, it is our honor to support you with:

• Paid Time Off and Paid Holidays*
• 100% Company‑Paid Dental Insurance and Vision Insurance*
• 100% Company‑Paid $25,000 Life Insurance Policy*
• 100% Company‑Paid Employee Assistance Program — including mental health counseling sessions, financial coaching, provider referrals, and childcare resources — available 24/7
• Customizable Health Insurance Plans:
  Up to 100% Company Contribution to plan premium for Employee, PLUS additional contribution for Dependents as needed*
• 401(k) Retirement Program — with Employer Match*
• Professional Development – ongoing education, wraparound support, and leadership coaching
• A Next‑Level, Comprehensive Training and Orientation Week
• And a supportive team to work alongside!

• Proactive, solution‑oriented self‑starter who takes initiative and works independently
• Values innovation, efficiency, and streamlined processes
• Excellent written and verbal communication skills in English
• Meticulous attention to detail, with accurate record‑keeping and documentation
• Strong project management skills — strategic, organized, and intuitive
• Collaborative team player with excellent interpersonal skills
• Results‑driven, with proven time management skills and the ability to juggle multiple priorities and deadlines in a fast‑paced environment
• Exercises sound judgment and discretion in handling sensitive matters
• Tech‑savvy and comfortable with a variety of software and devices
• Warm, welcoming, and professional demeanor with a commitment to outstanding customer service
• Strong commitment to…