Client Experience Coordinator

Client Experience Coordinator

Oltre Castings & Design
• Salem, Oregon

$20 – $24 / hour, depending on experience

Full-Time | On-Site | Monday–Friday

Own the customer's experience end-to-end.

Oltre Castings & Design manufactures premium cast stone fireplace surrounds, mantels, and architectural concrete for luxury homes across the country. When a homeowner, builder, or designer orders a custom piece, you are their single point of contact — one person who knows their project from day one and stays with it through installation and after. No scripts, no call queue. Your name on the whole experience.

• $20–$24/hr depending on experience, with a documented skill‑tier ladder — advance through defined skill milestones, not time on the clock
• 401(k) retirement plan with company match up to 3%
• Paid sick leave and paid vacation
• Supplemental insurance available
• Year‑round work — no seasonal shutdowns
• Clean, professional office and showroom environment
• Small office team with direct access to leadership — we've grown every year since 2021 and we promote from within

• First point of contact for customers — phone, email, and showroom walk‑ins
• Qualify new leads: gather project details, photos, and measurements — right the first time
• Keep customers informed from order through delivery: production status, timelines, freight tracking
• Own post‑sale support: install questions, warranty, claims, and sample fulfillment
• Process dealer and wholesale orders as our trade program grows

First 90 days: you'll master our lead intake and follow‑up flow, then take ownership of full customer project files.

• Reliable and punctual — that's #1
• 2+ years in a customer‑facing role where details had to be right: front office, banking, medical or dental, insurance, construction or design admin, custom orders
• Strong writer; comfortable on the phone for extended stretches
• Manages multiple projects in parallel without dropping balls
• Comfortable with web‑based tools — CRM, e‑commerce, freight and shipping portals
• A plus: home‑industry, design, or custom‑product background;
  Spanish or Russian

This is not an entry‑level support role. You'll carry customers through high‑value custom projects — typical orders run thousands of dollars and six weeks from order to delivery. If you've done detail‑critical customer work and want ownership instead of a script, apply.