Advanced - Resolution Support Specialist

Salem, United States | Posted on 09/07/2023

ADP is seeking a Customer Service Resolution Support Specialist I to address client requests and issues that require research and resolution, allowing front-line associates to remain available to clients. These issues can range from basic administrative tasks to complex, technical, or plan document-related matters. The role involves determining appropriate corrective actions, making system data corrections, and documenting outcomes. Meeting internal response time targets is crucial, and the specialist may need to handle inbound client service responsibilities during peak periods.

Proficiency in various systems, including Omni, Tops, Clarify, and others, is required. The role also entails providing expert knowledge and support to both internal and external business units, suggesting process improvements, and staying informed about industry developments in the 401(k) sector. Candidates should have at least 1 year of experience in a client service environment, and a bachelor's degree or equivalent is preferred.

Strong communication, problem-solving, and organizational skills are essential, along with the ability to work in a fast-paced environment and handle multiple projects simultaneously. ADP is committed to diversity, equity, and equal employment opportunity, and ethical conduct is highly emphasized.