Family Intake Coordinator Bilingual Spanish​/English

Family Intake Coordinator (Bilingual Spanish/English)

Family Building Blocks in Salem, OR is seeking a full-time Bilingual Spanish/English Family Intake Coordinator.

The Bilingual Spanish/English Family Intake Coordinator at Family Building Blocks serves as the first point of contact for families and referral partners. This role manages incoming referrals, follows up on New Baby Questionnaires from hospitals and community partners, and connects with parents who self‑refer for services. The coordinator builds positive relationships with families, provides resource navigation, and maintains strong communication with community partners to support smooth referral pathways.

This position requires discretion, cultural sensitivity, and the ability to support families.

Family Building Blocks is a non‑profit organization that serves children and families with the mission to keep children safe and families together. Our values reflect the services we provide and the culture we embrace for our staff. We strive for equity and celebrate diversity. We are collaborative and ambitious. We emphasize strengths and assume positive intent. We honor vulnerability and courage.

We respect the unique personhood of each child. We believe in the power of a securely attached family. We are family‑centered, caring, and supportive. We express gratitude for our community's generosity. We offer optimism and hope.

Our Rock Star employees are the most valuable asset we have in supporting our mission. In return for their hard work and dedication, we offer competitive pay and generous benefits. Our dedicated and loving employees also enjoy working and thriving in a positive, collaborative, and supportive work environment where we strongly support work‑life balance. We also create opportunities for professional growth and participate in team self‑care practices and challenges, plus occasional festive and creative competitions.

• Starting at $20.47- $21.69 per hour with included bilingual English/Spanish differential pay
• Employer‑paid Medical and Dental insurance with buy‑up options
• Employer‑paid basic group life insurance
• 401(k) options with 4% annual match
• Discounted fitness center/gym memberships
• Alternative care supplemental benefits (Chiropractic, Acupuncture, Massage Therapy & Naturopathic)
• Generous paid time off (192 hours per year)
• Personal Hours paid time off
• Inclement weather paid time off
• Paid holidays
• Discounted cell phone plans

• Serves as point of contact and service navigator for families making inquiries about FBB services.
• Facilitate common language about FBB services within all of the staff that support FBB waiting lists and assisting in unifying tools used (ie. closing letters, ways to engage)
• Follows proper protocol related to sharing confidential information about clients.
• Provides professional and respectful client and customer service.
• Acts as a team member which includes active participation, working well with others, and supporting team efforts.
• As a member of FBB's intake team, assist as needed with screening and intake processes.

• Delivers respectful and immediate support to families in crisis using a strengths‑based approach.
• Completes initial phone calls to families referred to FBB, to learn about their needs and connect them to the program that will best fit their needs and interests.
• Maintains regular contact with families until they are connected with an agency for ongoing support.
• Attend community events and resource fairs to share information about Family Building Blocks.
• Serves as the initial point of contact and service navigator for families, to learn about their needs and connect them to the program that will best fit their needs and interest.

• Ensures that family's information is accurately entered in the database and that systems and processes are being followed.
• Develops strategies, processes, and documents that support the work.

• Supports the work of FBB volunteers and interns as an integral part of program services.
• Provides learning opportunities for volunteers and…