Consumer Protection Hotline Volunteer Program; Unpaid

Position: Consumer Protection Hotline Volunteer Program (Unpaid)
* Answering incoming telephone calls and assisting consumers who contact the Consumer Protection Hotline.
* Using a computer to research information to direct consumers to consumer protection laws and resources.
* Keep the Hotline Coordinator apprised of new issues arising in the community.
* Logging and tracking consumer calls, as needed.
* Other duties or special projects as needed to support the hotline or community outreach events.
* Must be 18 years of age or older.
* Be professional and have strong communication skills.
* Wear clean and office appropriate clothing. Jeans are acceptable but should not have rips or tears.
* Be dependable and punctual.
* Be courteous when interacting with the public and coworkers.
* Be willing to ask questions and take initiative.
* Be independent but also able to work as a team.
* Respect and maintain confidentiality.
* Basic computer skills are desired but not necessary.
* Be able to sit for an extended period (each desk is equipped with a sit/stand station.)
* Ability to volunteer no less than 2 (total) hours a week.
* The opportunity to assist, educate and protect Oregon’s consumers from unfair and deceptive trade practices.
* Experience working in an office environment and a State government agency.
* Experience learning about the matters the DOJ takes complaints about and how the complaints are handled.
* Flexible schedule and free parking.
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