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Customer Success Mgr./ CSM

VoC Strategy Lead: Customer Experience Advocate

Job in Salem, Marion County, Oregon, 97308, USA
Listing for: UKG (Ultimate Kronos Group)
Full Time position
Listed on 2026-03-09
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM
  • Business
    Customer Success Mgr./ CSM
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading workforce management provider is seeking a Voice of the Customer Lead based in Salem, Oregon. The role requires extensive experience in customer research and insight synthesis. The ideal candidate will translate customer feedback into actionable guidance that influences experience strategies. Responsibilities include conducting qualitative research and collaborating with various teams to integrate customer insights into service improvements. A strong qualitative skill set is essential for success in this impactful position.
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