Customer Specialist

6005 - Salem - 395 Lancaster Drive SE, Salem, Oregon, 97317

As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their Car Max journey, reinforcing our simple and seamless process. While communicating and partnering effectively with teams across the organization, you will work to ensure each customer has a positive experience buying and selling cars.

We’ve become the nation’s largest retailer of used cars due to our honesty and transparency, and those same values will help you succeed, too.

• Provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications
• Conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals
• Check in and receive vehicles that are shipped to Car Max; complete the daily scanning and reconciliation of vehicle inventory
• Perform cosmetic inspections and ensure that all vehicles meet Car Max Quality Standards
• Perform various administrative duties, including, but not limited to: printing daily reports, maintaining transaction paperwork, contacting finance companies regarding Customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork, cash/payment management
• Create service appointments and review repair order invoices for retail service work performed; ensure accuracy of documentation for billing

This is a high-energy retail sales environment where you will work as a team to meet goals and handle a wide range of customer interactions. To make sure everything goes smoothly, the ability to quickly build rapport with people and understand their needs is essential. You will manage a variety of diverse tasks, with limited supervision, including vehicle sales, processing of sales paperwork, assessing vehicle condition for use in appraisals, and even managing repair orders.

We work and learn as a team and the prospects are bright for professionals who aspire to become mentors, managers and business leaders.

• Demonstrate exceptional communication skills
• Display confidence in self, the product and Car Max
• Ability to build and maintain strong relationships
• Demonstrate strong team behaviors including integrity, respect, inclusion, fairness and fun
• Balance the needs of the Customer and the business when making decisions