Sr Customer Experience Specialist- Salem

Sr Customer Experience Specialist
- Salem, OR

Salem, OR, United States (Hybrid)

Serve as the primary point of contact for your assigned portfolio of customer accounts, ensuring all customer needs and expectations are met with a high level of service. You will respond to inbound customer calls and emails regarding order inquiries, shipping dates, product issues, order changes, repairs, and RMAs. You will support the full order management process, including order entry, expediting orders, processing change requests, handling returns, monitoring order status, and resolving discrepancies.

In this role, you will collaborate closely with cross‑functional teams such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, and Product Managers to resolve customer issues efficiently. You will also assist fellow customer service associates with administrative responsibilities as needed. Your focus will be to help Honeywell remain the customer’s top choice by delivering excellent customer care, building strong business acumen, and contributing to the resolution of complex customer challenges.

• Process and promptly respond to e‑mail requests for price quotations, purchase orders, order changes, adjustments, and cancellations directly from customers.
• Use SAP to enter and retrieve customer information, stock status information, status of purchase orders, and make changes on customer purchase orders.
• Maintain good relationships with other departments to enhance the customer experience.
• Continually expand knowledge base on current and new products and operations.
• Participate in a culture of continuous improvement.
• Follow standard work and policies to ensure a continuous high/efficient level of customer service.
• Active role in individual development and career growth.
• Use problem‑solving tools to work through issues and challenges.
• Look for ways to improve support processes. Drive initiation and follow through to implementation.

YOU MUST HAVE

• High School Diploma or GED equivalent required
• 1+ year of professional experience in customer service, field service, technical support, or a fast‑paced operational environment
• Strong English verbal and written communication skills with the ability to clearly communicate with customers, team members, and leadership
• Proven interpersonal skills with the ability to quickly build rapport and maintain professional relationships across multiple levels of an organization
• Demonstrated ability to proactively identify issues, prioritize tasks, and take ownership of follow‑up actions
• Strong analytical and problem‑solving skills with experience resolving customer, service, or operational issues efficiently
• High attention to detail with experience maintaining accurate documentation, reports, and service records

• Ability to learn new systems, processes, and technical information quickly with minimal supervision
• Demonstrated bias for action with a track record of responding quickly to service needs and driving issues to resolution
• Experience working effectively in a team environment while supporting shared goals and cross‑functional collaboration
• Continuous improvement mindset with examples of identifying opportunities to improve service quality, efficiency, or customer satisfaction

• Case Management
• Communication Skills
• Creative Problem Solving
• Customer Experience
• Customer Relationship Management
• Customer Service Management
• Data Analysis
• Order Entry System

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.