Customer Experience Specialist

As a Customer Experience Specialist here at Honeywell, you will be a member of the Customer Service team, where you will ensure performance standards are met and maintained to achieve the business objectives and reach a high customer satisfaction index.

You will report directly to our Sr Customer Experience Supervisor and you’ll work out of our Salem, OR location on an Hybrid work schedule.

In this role, you will impact the overall customer satisfaction by managing order processing, purchasing activities, and ensuring timely and accurate order fulfillment. You will play a key role in maintaining customer accounts and collaborating with cross-functional teams to deliver quality service and resolve issues efficiently.

• Responsible to ensure the successful fulfillment of all requests regarding the order processing and purchasing activities within the Customer Experience department
• Successfully, timely accounting and lifecycle maintenance of all orders, contracts, and projects in the Honeywell systems
• Opportunities management and prompt, correct issuing of invoices
• Creating credit requests and documents as needed
• Updating customer accounts by submitting requests in SAP for customer creation, extension, or amendment
• Ensuring correct input in ERP systems
• Tracking orders placed at suppliers and their timely delivery to the warehouse or final customer for direct deliveries
• Providing quality service to customers and collaborating with the purchasing team
• Resolving issues related to wrong delivery, delays, and rejected product returns

• 0-2 years relevant customer service experience
• Strong knowledge of Microsoft Office and experience working in a customer-facing role
• Knowledge of ERP systems, preferably SAP, with the ability to manage customer accounts and order lifecycle maintenance
• Ability to track orders and resolve delivery or product return issues effectively

• Bachelor’s degree
• High level of customer orientation with a dedicated "can do" attitude
• Excellent interpersonal, organizational, and time management skills
• Ability to drive improvements leading to greater customer experience, higher quality, and lower costs
• Strong teammates with the ability to take ownership and follow-through
• Ability to establish relationships and networks in a virtual team environment

In addition to a competitive salary, leading-edge work, and developing solutions side‑by‑side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance;
Short‑Term and Long‑Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance;
Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. Learn more

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.