Specialist; Limited

Transportation Services Representative 1 – Real  (Limited Duration)

Oregon Department of Transportation, Driver and Motor Vehicles Division (DMV), Field Services Group / Northwest Region, Salem

Position Title:

Real  (Limited Duration)

Salary Range: $3,952 - $5,458 per month

Position Type:
Employee

Duration:
Limited appointment ending on or before June 30, 2027; potential to become permanent.

Bring your customer service skills to the South Salem DMV as a Real . In this role, you will assist the public with obtaining Real  identification cards, answer questions related to Real , and provide customer service for Oregonians seeking documents that comply with the Real .

• Help the public obtain Real , instruction permit, or identification cards.
• Serve as a primary representative in the office for Real .
• Accurately produce photo licenses, instruction permits, and identification cards.
• Administer, correct, and explain driver license knowledge tests; conduct vision tests.
• Explain state and federal requirements for different driver and identification transactions.
• Provide exceptional customer service while following privacy laws.
• Communicate clearly with customers from diverse backgrounds to answer complex questions.
• Collaborate with office leaders and managers to ensure efficient operations related to issuing Real .
• Examine documents for eligibility prior to issuing credentials.
• Prepare daily reports and balance transactions at the end of each day.
• Travel to other offices in the region to perform relief work.
• Work is performed in a DMV office setting with extensive face‑to‑face interaction with the public.

• Work/life balance, 11 paid holidays a year, flexible work schedules, paid leave, and more.
• Comprehensive and equitable base salary within the listed range.
• Salary range is the non‑PERS monthly salary range; PERS members receive a 6.95% increase.
• Public Service Loan Forgiveness opportunity.

• Two years of public contact/customer service experience involving face‑to‑face or phone interactions, providing information about services or explaining rules, regulations, and procedures.
• Experience or training using computers to retrieve and input data.
• Three months of experience collecting money and making change.
• Completion of an associate’s degree substitutes for one year of the public contact experience.

• Experience working in a fast‑paced environment and dealing with stressful situations.
• Demonstrated computer literacy and reading comprehension skills.
• Experience providing excellent customer service.
• Experience handling multiple assignments with frequent interruptions.
• Experience effectively interpreting complex rules and policies to customers or clients.

ODOT is an Equal Employment Opportunity and affirmative action employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, disability, sexual orientation or any other protected class under state or federal law. Applicants with a disability may request a reasonable accommodation during the application process. For questions, concerns, or complaints regarding EEO/AA/ADA, contact 1‑877‑336‑6368. For an alternative format request, contact 503‑986‑3700.

Oregon Relay Service is available at 711.