Specialist; Limited

Transportation Services Representative 1 – Real  (Limited Duration)

Agency: Oregon Department of Transportation, Driver and Motor Vehicles Division (DMV), Field Services Group / South Region, Grants Pass

Position Type: Employee
Salary Range: $3,952 - $5,458 monthly
Posting Dates: Posted 06/11/2026 – Final date to receive applications 06/18/2026

Bring your customer service skills to the Grants Pass DMV as a Real . In this role, you will assist the public with obtaining Real  identification cards, answer questions related to Real , and provide customer service for Oregonian’s seeking documents that comply with the Real .

This is a limited duration appointment that is expected to end on or before June 30, 2027. Limited duration appointments are benefits eligible and have a designated maximum length of service. This position has the potential to become permanent.

We provide a safe and reliable multimodal transportation system that connects people and helps Oregon's communities and economy thrive. We encourage people from all backgrounds and abilities to apply for our positions.

• Help the public with obtaining Real , instruction permit or identification cards.
• Serve as a primary representative in the office for Real .
• Accurately produce photo licenses, instruction permits and identification cards.
• Administer, correct and explain driver license knowledge test and conduct vision tests.
• Explain state and federal requirements for different driver and identification transactions.
• Provide exceptional customer service while following privacy laws.
• Communicate clearly with customers from diverse backgrounds to accurately answer complex questions.
• Collaborate with office leaders and managers to ensure efficient operations related to issuing Real .
• Examine documents for eligibility prior to issuing credentials.
• Prepare daily reports and balance transactions at the end of each day.
• Travel to other offices in the region to perform relief work.
• Work is performed in a DMV office setting with extensive face‑to‑face interaction with the public.
• Must be able to type at least 30 words per minute with a high level of accuracy; a typing assessment will be conducted at interview for selected candidates.
• To request a copy of the position description, which includes all duties and working conditions, please email ODOTRecruitmentgon.gov.

• Work/life balance, 11 paid holidays a year, flexible work schedules, paid leave and so much more.
• Comprehensive and equitable base salary within the listed range.
• Public Service Loan Forgiveness opportunity.

• Two years of public contact/customer service experience which involved dealing with the public in person or by phone providing information about services/programs or explaining and/or applying rules, regulations and procedures.
• Experience or training using computers to retrieve and input data.
• Three months experience collecting money and making change.
• Completion of an associate’s degree will substitute for one year of the public contact experience.

• Experience working in a fast‑paced environment and dealing with stressful situations.
• Demonstrated computer literacy and reading comprehension skills.
• Experience providing excellent customer service.
• Experience handling multiple assignments with frequent interruptions.
• Experience effectively interpreting complex rules and policies to customers or clients.

• Complete the application or attach a resume. Your submitted experience fields or attached resume must include dates (MM/YYYY) for each employer.
• Complete the questionnaire and answer the checkbox‑style questions before submitting your application.
• After you submit your application, please respond to the public records request authorization and gender identity questionnaire. This screen will come after you submit and will complete the process.
• If you are a current State of Oregon employee, the tasks will come to your Workday inbox.
• If you are a veteran or Oregon National Guard service member, you may receive preference. The task to upload your documents will be available after you submit your application. For privacy…