Call Center Representative II

About the role

Responsible for responding to a high volume of inbound client/customer requests and inquiries by providing information, processing basic customer profile changes, or directing requests to other functional business teams. Provides alternatives and options during phone calls; demonstrates ability to gather information and make appropriate decisions focusing on first‑call resolution; documents the customer interaction in the appropriate systems.

• Provides resolution to a high volume of client/customer inquiries and requests over the phone, using a basic understanding of business rules, products and procedures.
• Determines root cause and resolves client/customer issues, communicating with internal departments as necessary.
• Enter semi‑routine client/customer updates into the appropriate system.

• High School Diploma or GED with 2 – 4 years of related experience.

The compensation range for this role (based on the corporate location in Lake Forest, Illinois) is:

$22.00 – $31.79 per hour.

In addition to compensation, we offer a comprehensive benefits package that includes health/dental/vision, life insurance, FSA and HSA, 401(k) plan, Employee Assistant Program, Back‑up Care for Children, Adults and Elders, and many health and wellness initiatives. A Wellness program enables employees to participate in health initiatives to reduce insurance premiums.

Trustmark is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business. We are an equal‑opportunity employer, including disability and protected veteran status.

Brand:
Trustmark