Customer Service Representative; Public Service Representative

Position: Customer Service Representative (Public Service Representative 3)
Initial Posting Date:06/18/2026

Application Deadline:06/25/2026

Agency:

Department of Fish and Wildlife Salary Range:$3,515 - $4,738

Position Type:

Employee

Position Title:

Customer Service Representative (Public Service Representative
3)

Job Description:

Help the Oregon Department of Fish and Wildlife fulfill its mission:
To protect and enhance Oregon's fish and wildlife and their habitats for use and enjoyment by present and future generations.

We are hiring for one full-time, permanent position located in Salem, Oregon.

What you will do:

This position provides high‑quality customer service by responding to inquiries about fish and wildlife licenses, regulations, and agency services. The role supports license agents and customers through email, phone, and in‑person assistance, explains ODFW rules and statutory requirements, and troubleshoots issues with the Electronic License System (ELS). The position also monitors and reports system concerns to appropriate staff while supporting a variety of agency activities.

NOTE:

Due to the nature of this position, regular and consistent attendance is essential for this role.

The above statements are intended to describe the general nature and level of work being performed. They are not an exhaustive list of all responsibilities and duties required.

For a full review of the position details, duties, and working conditions, please review the position description located here.

Clearly describe how you meet the desired attributes in your application materials. We cannot accept additional application materials after the Final date to receive applications. These materials determine whether you move forward in the selection process and help establish your starting salary. Be sure your work and education history is accurate, thorough, and fully reflects your skills and experience, even if they do not seem directly related to the position.  

to learn more about Equal Pay Analysis and What You Need to Know to Get the Job What we are looking for:

Minimum Qualifications:

To be considered for this position, all applicants must meet the following:

Two years of experience in customer service. One year of which must have included explanation of rules, regulations, and policies and responsibility for dealing with unique or unusual situations.

Desired Attributes:

Demonstrated ability to learn new processes and tools quickly

Maintains a positive and professional attitude

Skilled in explaining complex rules and regulations in clear, accessible terms

Dependable and committed to consistent attendance

Proficient in navigating multiple computer programs to locate and apply resources

Strong analytical skills to identify the core of customer questions and provide accurate, tailored responses

Effective active listening and communication abilities

Able to read maps and interpret property lines, deeds, contracts, and related documents

Familiarity with controlled hunt drawings and associated processes

Application Details and Instructions The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.

The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS qualifying, the salary range will reflect an additional 6.95%
This recruitment will be used to establish a list of qualified people to fill the current vacancy and may be used to fill other vacancies as they occur

State of Oregon Employees, must apply through their employee Workday account.

Please save a copy of this job announcement for reference, as it is not available for you to view after the announcement deadline

First time applying to the State of Oregon? Consider utilizing a Work Source Oregon Resource event! You can also view this video or this knowledge article for assistance.

Reasonable accommodation for interviews will be provided upon request to individuals with disabilities

The job posting closes at 11:59 PM (PDT/PST) on the close date. After you submit your application, be sure to respond to the two questionnaires relating to public records requests and veterans’ preference immediately following your…