Customer Service Representative; Public Service Representative

Position

Customer Service Representative (Public Service Representative
3). Full‑time, permanent position located in Salem, Oregon.

Provide high‑quality customer service for the Oregon Department of Fish and Wildlife by responding to inquiries about fish and wildlife licenses, regulations, and agency services. Support license agents and customers through email, phone, and in‑person assistance, explain agency rules and statutory requirements, monitor and report system concerns, and troubleshoot issues with the Electronic License System (ELS).

• Respond to customer inquiries via email, phone, and in‑person.
• Explain ODFW rules, regulations, and statutory requirements in clear terms.
• Assist with license issue resolution and troubleshoot Electronic License System problems.
• Monitor and report system concerns to appropriate staff.
• Support a variety of agency activities as needed.

• Two years of customer service experience.
• At least one year of experience explaining rules, regulations, and policies and handling unique or unusual situations.

• Ability to learn new processes and tools quickly.
• Positive and professional attitude.
• Skill in explaining complex rules in accessible terms.
• Dependable and committed to consistent attendance.
• Proficiency navigating multiple computer programs.
• Strong analytical skills to identify core customer questions.
• Effective active listening and communication abilities.
• Ability to read maps, interpret property lines, deeds, contracts, and related documents.
• Familiarity with controlled hunt drawings and associated processes.

• 11 paid holidays per year.
• Competitive benefits package.
• Advancement and learning opportunities with the State of Oregon.

The Oregon Department of Fish and Wildlife is an Equal Opportunity/Affirmative Action Employer. Oregon state government is a large organization with a diverse workforce dedicated to public service.