Benefits Support Staff; Public Benefits Specialist, Entry - Bilingual English

Job Description

Position Title Benefits Support Staff (Public Benefits Specialist, Entry) - Bilingual English/Spanish Preferred

Initial Posting Date 06/17/2026

Final date to receive applications 06/24/2026

Agency Department of Human Services

Salary Range $3,798 - $4,954

Position Type Employee

Summary Of Duties

As a Benefits Support Staff you will:

• Be the first face of contact in the office by delivering professional, respectful, and culturally responsive customer service while fostering an inclusive, equitable, and discrimination-free environment for clients, coworkers, and community partners.
• Manage administrative operations including phone and email communications, mail processing, electronic records management, task tracking, meeting coordination, and data entry in agency systems.
• Provide eligibility support by explaining benefits, notices, program requirements, application procedures, and available community resources, while maintaining accurate case documentation.
• Apply agency policies, procedures, and regulations to make informed decisions, maintain case records, and ensure accurate and timely processing of client services.
• Providing a safety net, family stability and a connection to careers that guide Oregonians out of poverty.

Minimum Qualifications

• Two (2) years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.); OR
• An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service; OR
• An equivalent combination of education, training, and experience relative to the class concept.

Essential Attributes

• We are looking for candidates with:
• Experience in customer service, focused on building positive relationships and supporting all.
• Experience creating a welcoming and inclusive environment that ensures equitable services.
• Experience with trauma-informed and trauma-focused services, using a person-centered approach.
• Experience typing quickly and accurately for administrative tasks.
• Experience navigating multiple computer screens and prioritizing tasks effectively.

Preference will be given to candidates that are bilingual in Spanish and English.

Attention all candidates! Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

• Please upload a resume or complete the work history profile.
  
  Note:
  
  Your resume and cover letter may be uploaded in the Resume/CV field on the online application.
• If you are selected as the final candidate and a degree is listed as a minimum qualification for the position, please be prepared to provide verification of your completed education before moving forward in the hiring process.
• The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.
• The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.

Working Conditions

• You will work in a fast paced high-volume office environment.
• Our office is constructed of cubicles, so work is often interrupted, and noise level is sometimes high.
• Your work schedule will be Monday - Friday from 8 am - 5 pm PT.
• Occasionally, compensated overtime may be required or voluntary, including evening and weekend work.
• You will communicate with Oregon residents frequently over the phone and in-person.
• May require sitting at a terminal or telephone for prolonged periods of the workday.
• You will interact with a wide…