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Escalations Lead, Customer Service & Help Desk

Job in Salem, Marion County, Oregon, 97308, USA
Listing for: Sharecare
Full Time position
Listed on 2026-07-16
Job specializations:
  • Customer Service/HelpDesk
    HelpDesk/Support, Customer Service Rep, Bilingual, Technical Support
Salary/Wage Range or Industry Benchmark: 35000 - 50000 USD Yearly USD 35000.00 50000.00 YEAR
Job Description & How to Apply Below

Sharecare is looking for a Customer Service – Escalations team member in Salem, Oregon, to handle escalated member concerns and provide Help Desk support. You will research inquiries and assist Customer Service Representatives with technical issues.

The ideal candidate should have a GED or High School diploma and at least 2 years of experience in a call center or customer service environment. Strong communication skills and technical knowledge are crucial for succeeding in this role.

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