Benefits Support Staff; Public Benefits Specialist, Entry not required English/Spanish
Listed on 2026-07-27
-
Customer Service/HelpDesk
Bilingual
Position Title
Benefits Support Staff (Public Benefits Specialist, Entry) Preferred not required English/Spanish
Initial Posting Date
07/23/2026
Final date to receive applications
07/30/2026
Agency
Department of Human Services
Salary Range
$3,798 - $4,954
Position Type
Employee
Position Title
Benefits Support Staff (Public Benefits Specialist, Entry) Preferred not required English/Spanish
Job Description
The
Oregon Department of Human Services
is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.
Are you fluent in English and Spanish? Our diverse communities benefit from bilingual support. While not a requirement, preference will be given to candidates who possess this valuable skill
Opportunity awaits! Are you looking to make a difference in people's lives? Do you want to learn and grow professionally while experiencing meaningful work? If so, we’d love to hear from you!
We are currently seeking a
Benefits Support Staff; you will join our Aging & People with Disabilities (APD) team in our office in Canby, Oregon.
Our vision is that Oregon’s older adults, people with disabilities and their families experience person-centered services, supports and early interventions that are innovative and help maintain independence, promote safety and well-being, honor choice, respect cultural preferences and uphold dignity. The services provided help people access the supports they need to live their best lives — in the communities they choose and at every stage of life.
Learn more about our programs, as your work providing services will be through the
Aging & People with Disabilities
Programs (APD).
Summary Of Duties
As a Benefits Support Staff, you will:
- Be this first face of contact in the office by delivering professional, respectful, and culturally responsive customer service while fostering an inclusive, equitable, and discrimination-free environment for clients, coworkers, and community partners.
- Manage administrative operations including phone and email communications, mail processing, electronic records management, task tracking, meeting coordination, and data entry in agency systems.
- Provide eligibility support by explaining benefits, notices, program requirements, application procedures, and available community resources, while maintaining accurate case documentation.
- Apply agency policies, procedures, and regulations to make informed decisions, maintain case records, and ensure accurate and timely processing of client services.
- Providing a safety net, family stability and a connection to careers that guide Oregonians out of poverty.
Minimum Qualifications
- Two (2) years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.); OR
- An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service; OR
- An equivalent combination of education, training, and experience relative to the class concept.
We are looking for candidates with:
- Experience conducting work that requires attention to detail, particularly with data entry and reviewing documents.
- Experience adapting communication style to explain complex information such as rules or procedures verbally and in writing to diverse audiences
- Experience providing customer service to vulnerable communities that are person centered and trauma informed.
- Experience with Microsoft Word, Excel, email systems, digital databases, answering phones and data entry.
- Experience evaluating resources and recommending services for diverse populations.
- Please upload a resume or complete the work history profile.
Note:
Your resume and cover letter may be uploaded in the Resume/CV field on the online application. - If you are selected as the final candidate and a degree is listed as a minimum qualification for the position, please be prepared to provide verification of your completed education before moving forward in the hiring process.
- The use of outside resources such as Artificial Intelligence software during applicant skill…
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