Public Works Communications Dispatcher-Limited Duration

Communications Dispatcher

The City of Salem's Public Works Dispatch Communications Center is looking for a dedicated, collaborative, and skilled problem solver to join us as a Communications Dispatcher. This is a Limited Duration Opportunity that will have a duration no longer than 18 months. Make an impact:
Our Dispatch Center is looking for a dedicated, collaborative, and skilled problem solver to be part of the Public Works Department. Public Works plans, constructs, and maintains the City's infrastructure including roadways and lanes; parks and recreation activities; and water, stormwater, and wastewater utility services. The Public Works Dispatch Center is a 24-hour, 365-day operation that receives and responds to emergency and nonemergency service requests for public infrastructure-related issues.

Learn and grow:
Establish a stable and impactful career with the City of Salem! Learn about services provided by Public Works and how to prioritize the most urgent customer calls. Grow your customer service skills by ensuring a quality customer experience by accurately gathering information and relaying the details to the right service group.

What you will do:

The Public Works Communications Dispatcher interacts with the public, internal departments, local jurisdictions, outside agencies, 911 call center, and local fire/police responders. Information is received and transmitted by telephone, radio, in person, email and fax. This position is critical to the daily functions of the Public Works Department. Typical duties include obtaining and recording information; initiating responsive actions to alarm notifications and service requests;

dispatching appropriate equipment and personnel for response; maintaining radio/phone contact with crews in the field; coordinating with emergency and other public/private agencies; managing a variety of records including call logs for service; operating multiple telecommunications and information systems including computer aided dispatch (CAD), call center telephone system, radio consoles, and alarm/camera/security monitoring computers and equipment; and monitoring a variety of radio frequencies which may result in the transmission of requests to other agencies.

Position Schedule Work schedules include day, swing, and graveyard shifts to meet the operational needs of a 24-hour, 365-day operation. The PW Communications Dispatcher must be willing and able to work a variety of shifts including overtime as needed. Scheduled shifts are bid on by seniority. What can we offer you for all your hard work? Medical, dental, and vision coverage for you and your family.

Paid vacation and sick time in accordance with City policies. Competitive pay. Employer-paid PERS contribution of 6%. Opportunity for voluntary pre-tax contributions to a 457b account. Health care and dependent care flexible spending accounts. Voluntary long-term care. Employee wellness program. Employee assistance program. Employee health clinic. The City of Salem offers a comprehensive and equitable base salary within the listed range based on your experience, skills, and education.

We encourage you to clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Learn more about Equal Pay. What are the minimum qualifications? Must pass the pre-employment background check. High School Diploma or GED, and coursework in business technology or a related field that include two (2) years experience in general clerical, reception, 24-hour call center, dispatch, or other related area involving public contact or customer service, or any combination of experience and training that demonstrate possession of knowledge, skills, and abilities as listed, and ability to perform the essential functions.

Some positions may require possession of a valid Oregon Driver license or Class C Driver license and meet the City of Salem's driving standards.