Office Specialist II-Bilingual Required

Mid-Willamette Valley Community Action AgencyOUR MISSION:

MWVCAA invests in people and their futures to reduce the impacts of poverty.

Working at MWVCAA means becoming part of a mission-driven community dedicated to equity, dignity, and opportunity for all. We offer competitive pay, a rich company culture that values diversity, and an array of benefits - but we consider the best benefit here to be the reward of helping those in our community live better lives. Come find meaningful work and bring your skills as an Office Specialist II.

Your main responsibilities will be answering multiline telephones, screening callers for eligibility, greeting clients and providing paperwork, and reviewing incoming applications. The Office Specialist 2 will utilize computers to gather client information, reports and emails, and will be responsible for processing and delivering mail. On the Energy team, you'll help families keep their lights on and their homes comfortable, making a direct and vital impact on community stability.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High School Diploma or General Education Degree (GED).
• Three years of client intake, reception, or related experience.
• Equivalent combination of education and experience may be considered.
• Experience working with diverse populations in crisis is preferred.

• Driver qualifications are required for this position. Valid driver license, insured vehicle available for use on the job, and a satisfactory drive record for the previous three years are required.
• Candidate must pass a comprehensive MWVCAA background screening prior to employment.

• Some knowledge of accessing community resources is preferred but not required.
• Demonstrates intermediate abilities with Microsoft Office (Excel, Teams, Outlook, Word) and other databases are required.
• Ability to effectively communicate in both oral and written form.
• Ability to clearly explain procedures and eligibility requirements to clients.
• Demonstrates tact, diplomacy and empathy when communicating with those in stressful conditions.
• Bilingual English – Spanish/Russian capabilities required. To qualify as bilingual, staff must possess demonstrated abilities to speak, read and write fluently in English and Spanish/Russian, and pass a pre-employment bilingual proficiencies test.

This job description is not intended to be all-inclusive. Employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required.

• Greets and assists incoming guests, as needed.
• Thoroughly explains eligibility requirements to qualify for services to potential clients.
• Remains current on services and funding source changes.
• Answers incoming calls, as needed. Explains application directions and the request process to clients.
• Collects identification, proof of income, utility bills, benefit information, and other necessary information to determine eligibility from clients.
• Utilizes OPUS database to create client files and verify client information needed to determine eligibility.
• Follows up with clients by phone or email if additional information and/or documents are needed.
• Monitors and reviews incoming digital applications via the website.
• Reviews pending applications for completion.
• Occasionally communicates payment commitments to the utility companies, sending complete and accurate documentation in communications.
• Works closely with team members to gather and share information regarding changes to process, status of pending client applications, and best practices in the office.
• Works with other members of the Energy Services team to process applications, communicate pertinent information, problem-solve common roadblocks, and communicate with clients as needed.
• Validates all steps of the eligibility process and promptly corrects clerical or financial errors, communicating issues and resolutions to all appropriate parties.
• Effectively utilizes time to complete applications. Assists…