Customer Experience Specialist

Customer Experience Specialist

As a Customer Experience Specialist here at Honeywell, you will be a member of the Customer Service team, where you will ensure performance standards are met and maintained to achieve the business objectives and reach a high customer satisfaction index.

You will report directly to our Sr Customer Experience Supervisor and you'll work out of our Salem, OR location on a Hybrid work schedule.

In this role, you will impact the overall customer satisfaction by managing order processing, purchasing activities, and ensuring timely and accurate order fulfillment. You will play a key role in maintaining customer accounts and collaborating with cross-functional teams to deliver quality service and resolve issues efficiently.

KEY RESPONSIBILITIES

• Responsible to ensure the successful fulfillment of all requests regarding the order processing and purchasing activities within the Customer Experience department
• Successfully, timely accounting and lifecycle maintenance of all orders, contracts, and projects in the Honeywell systems
• Opportunities management and prompt, correct issuing of invoices
• Creating credit requests and documents as needed
• Updating customer accounts by submitting requests in SAP for customer creation, extension, or amendment
• Ensuring correct input in ERP systems
• Tracking orders placed at suppliers and their timely delivery to the warehouse or final customer for direct deliveries
• Providing quality service to customers and collaborating with the purchasing team
• Resolving issues related to wrong delivery, delays, and rejected product returns

YOU MUST HAVE

• 0-2 years relevant customer service experience
• Strong knowledge of Microsoft Office and experience working in a customer-facing role
• Knowledge of ERP systems, preferably SAP, with the ability to manage customer accounts and order lifecycle maintenance
• Ability to track orders and resolve delivery or product return issues effectively

WE VALUE

• Bachelor's degree
• High level of customer orientation with a dedicated "can do" attitude
• Excellent interpersonal, organizational, and time management skills
• Ability to drive improvements leading to greater customer experience, higher quality, and lower costs
• Strong teammates with the ability to take ownership and follow-through
• Ability to establish relationships and networks in a virtual team environment

BENEFITS OF WORKING FOR HONEYWELL

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance;
Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance;
Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. Learn more

• Communication
• Customer Focus
• Ownership & Accountability
• Problem-solving

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

• Job Identification 153998
• Job Category Customer Experience
• Locations 4001 Fairview Industrial Drive SE, Fairview Industrial, Salem, OR, 97302, US (Hybrid)