Benefits Support Staff; Public Benefits Specialist, Entry

Position Title

Benefits Support Staff (Public Benefits Specialist, Entry)

09/10/2026

09/17/2026

Department of Human Services

$3,798 - $4,954

Employee

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Opportunity awaits! Do you enjoy helping people navigate complex situations and connect with resources that can make a difference in their lives? As a Benefits Support Staff, you’ll be a welcoming first point of contact for individuals and families seeking assistance and an important part of a team committed to serving the community.

In this role, you’ll provide in-person, online, and telephone assistance while helping customers access programs and services that support their health, stability, and well-being. If you’re compassionate, organized, and enjoy working with people in a fast-paced environment, we want to hear from you!

As a Benefits Support Staff, you will work in the Eugene office assisting individuals and families of your community in-person.

• Create a welcoming and supportive environment for customers interacting with the department.
• Greet and assist customers and colleagues using a trauma-informed approach.
• Work collaboratively with a team that rotates tasks to meet the changing needs of the office.
• Assist customers applying for programs and services, including medical, cash assistance for families (TANF), domestic violence services (TA-DVS), food benefits (SNAP), childcare assistance (ERDC), and long-term care.
• Gather initial information from customers in person, by telephone, and through the online applicant portal; provide case status updates, answer questions, and share information about available community resources.
• Perform financial duties, including tracking, issuing, and accounting for financial transactions and required actions.
• Manage a high volume of work in a fast-paced environment while using multiple computer systems to document customer information, generate notices, coordinate internal communications, and access policies, procedures, and other resources.

• Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.).

OR

• An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service.

OR

• An equivalent combination of education, training, and experience relative to the class concept.

• Experience adapting communication for clients of diverse ages, cultures, and abilities over the phone or in-person, ensuring clear understanding and respectful engagement.
• Experience using computers to communicate by email, search for information online, enter or retrieve data, and learn new web-based applications.
• Experience accurately entering data and reviewing documents to identify and correct errors or missing information.
• Experience collaborating with team members to accomplish shared goals, coordinate work,…