Record Inquiry Support Specialist

Initial Posting Date: 09/23/2026

Final date to receive applications: 09/30/2026

Agency:
Department of Transportation

Position Type:
Employee Position

Record Inquiry Support Specialist

Oregon Department of Transportation, Driver & Motor Vehicle Services Division (DMV) Record Services / Records Policy Unit, Salem

Salary Range: $3,515 - $4,738

Join our dedicated team at DMV headquarters in Salem as a Record Inquiry Support Specialist! In this role, you will assist customers in navigating record access, resolving account issues and maintaining confidentiality and integrity of information in accordance with Oregon’s privacy laws. This role is well-suited for individuals who enjoy problem solving, delivering exceptional customer service and who can exercise careful judgment when handling sensitive information.

For those who are passionate about customer service and are dedicated to serving their community, this opportunity offers a meaningful path forward.

• Work/life balance
• 11 paid holidays a year
• Flexible work schedules
• Paid leave
• so much more
• Comprehensive and equitable base salary offer within the listed range
• Through an equal pay assessment, the salary offer will be determined using the information you provide
• The salary range listed is the non-PERS monthly salary range
• If you are an existing PERS member or become eligible, the salary range will increase by 6.95%
• Public Service Loan Forgiveness opportunity!

• Process and maintain Record Inquiry Accounts
• Research and answer questions by phone or email from current account holders asking about their account, including issues logging into the system, password resets, error messages, billing issues and other general inquiries
• Answer questions from prospective account holders regarding the application process, available services and records
• Accept and review applications and apply payments to accounts
• Provide support to the Confidential Records Desk and Law Enforcement Desk by answering phones, responding to questions and processing requests
• Work is primarily performed in a typical office environment and requires the ability to sit or stand for long periods of time
• Occasional travel may be required for training and meetings

• Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents
• OR An associate’s degree in any field
• OR An equivalent combination of education and experience

• Demonstrated ability to work with confidential information and sound judgment when handling sensitive data while interacting with customers
• Ability to work independently while following established procedures, policies and Oregon Privacy Laws
• Effective research skills to assist in resolving discrepancies, system issues, and customer-reported problems
• Demonstrated ability to remain calm and professional during difficult or escalated situations with customers
• Strong verbal and written communication skills with the ability to effectively communicate account requirements to a diverse customer base, providing consistent information and timely follow-up

We do not offer visa sponsorship. If you are hired, you will be required to fill out the US Department of Homeland Security’s I-9 form confirming you are able to work in the U.S. We are not an E-Verify participating employer, and we are unable to proceed if E-Verify participation is required [e.g., STEM Optional Practical Training (OPT) Extension]. The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an education institution during the application process.

We may use this recruitment to…