Senior Manager - UX Design

Position Summary

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Collaborate with other Design, Product, and Development managers to ensure alignment across projects.

• Proactively work with reports to ensure high quality designs and stakeholder satisfaction
• Collaborate with other Design Managers and Director on user experience strategy
• Work with agile leadership to ensure Design team quality, efficiency and velocity meets team needs
• Develop deep understanding of customer journeys, personas and segmentation within your portfolio of projects
• Translate complex cognitive challenges across multiple projects into elegant user experiences delivered across multiple channels
• Gain stakeholder support for designs by clearly communicating design vision and rationale
• Conceptualize, design and define breakthrough user experiences, drawing inspiration from research, user goals, and the world around you

Has a strong portfolio of work that includes exceptionally crafted desktop, native app design and mobile best practices.

Has a minimum of 5 years’ experience in Desktop, native app design, including IxD and visual design.

• Has proven experience in driving and delivering design from initial concepts to in-market experiences
• Has 3 years of experience leading design collaboration sessions with a range of stakeholders
• Has proven experience defining design direction, communicating rationale to a non-design audience, and successful advocacy for design decisions
• Is fluent in Figma

Ability to mentor junior designers.

• Strong portfolio of work including examples of mobile web, desktop and app experiences
• Strong understanding of design system and component-based design
• Strong understanding of native mobile and responsive web platforms and designing UI solutions within them
• Ability to conceptualize, design, and deliver experiences.
• Ability to communicate user needs and demonstrate how proposed designs solve those to internal team and other stakeholders.
• Ability to collaborate with designers, strategists, managers, and technologists
• Ability to collaborate with product owners, scrum masters and engineering teams within an agile process
• Ability to present to senior stakeholders and build support UX work initiatives (Ability to direct the work of others)
• Knowledge of user-centered design philosophy and process
• Hands on experience with wire framing and prototyping tools
• Attention to detail and passion for excellence
• Ability to work within design systems

The person occupying this role will work with a multidisciplinary design team to drive the digital experience for our consumers.

Candidates for this role demonstrate exceptional UX & UI design craft, Application and understanding of desktop & native platform best practices, creative problem-solving and curiosity, comfort navigating ambiguity, proactive collaboration, and good communication skills. They should feel comfortable working independently and take initiative to plan their work against a defined goal.

The person occupying this role will work together with a wide range of disciplines and stakeholders.

The person occupying this role will use a working knowledge of AI in the design thinking and design delivery process. They should feel comfortable applying data-driven design principles to guide product decisions and influence analytics strategy.

Bachelor’s degree in Design, User Experience, Graphic Design, Information Design, Product Design, Human Factors, or equivalent/relevant work experience.

The Typical Pay Range For This Role Is $ - $

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors…