Operations Trainer

Maps Credit Union

Maps Credit Union seeks an Operations Trainer to join our Learning & Development team. Reporting to the Manager of Learning & Development, the Operations Trainer primarily provides financial services-related training and support to Credit Union and branch staff by utilizing a blend of classroom, virtual, e-learning, and one-on-one training. Additionally, this position leads systems training, conducts needs assessments and skills evaluations, and supports company-wide Learning & Development initiatives.

The Operations Trainer serves over fourteen branches, and flexibility to deliver training onsite as needed is essential. The ideal candidate for this role is personable, a team player, coachable, and comfortable presenting trainings in front of large groups of employees.

The Operations Trainer will:

• Collaborate with the Learning and Development team, managers, and Credit Union staff to provide essential operational training and support to all employees.
• Play a key role in planning and implementing the Credit Union's employee and member education and training programs, ensuring they align with the organization's strategic goals and service quality standards.
• Maintain a commitment to continuous learning, staying current in all assigned training areas, and acting as a Subject Matter Expert (SME) in branch/teller best-practices.
• Conduct needs assessments to determine skill gaps and focus areas and ensure training initiatives are met.
• Develop and deliver training programs, including blended learning, to ensure staff are up-to-date on operational procedures and policies.
• Assist in designing and editing training manuals, related materials, training classes, and training procedures.
• Host "train-the-trainer" sessions for internal subject matter experts.
• Track trainees' progress through routine tests, observation, and feedback from managers and/or designated mentors; evaluate the effectiveness of the current training.
• Provide timely feedback to managers on employee progress and offer performance coaching and feedback.
• Serve as a role model for upholding the organization's core values and professional behavior.
• Actively participate in the decision-making process that shapes the Credit Union's future, fostering and advancing the organization's culture and goals.
• Help identify and document learning and process standards for the required learning programs and maintain consistency, sustainability, and compliance.
• Perform other job-related duties as required.

Knowledge, Skills, and Abilities:

• Advanced interpersonal skills to foster relationships and successfully motivate, influence, and train others.
• Exceptional oral and written communication skills; ability to communicate effectively and project a professional image.
• Strong training and presentation skills, with the ability to tailor training to different learning styles.
• Ability to foster and promote a positive attitude toward a sales and service culture that achieves Credit Union sales goals.
• Accurate typing/keyboarding skills; intermediate computer skills, including the use of word processing, spreadsheet, and presentation software applications, e-mail, and departmental-specific software.
• Ability to remain flexible in order to adapt to changes in the work environment.
• Ability to maintain a positive attitude; encouraging and supporting positive employee, member, and vendor interactions.

Monday - Friday, business hours.

This position is eligible for a hybrid work schedule (2 days remote and 3 days onsite) after successful completion of a 90-day probationary period.

$61,339 - $68,155 per year, depending on relevant experience.

• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Employer-paid Life Insurance
• Employer-paid Short-Term and Long-Term Disability Insurance
• 401(k) retirement plan with employer matching
• Generous paid time off, starting at 12 hours per month
• 10 paid holidays per year
• Employee Assistance Program
• Student loan paydown program
• Employee loan discount program
• Wellness incentives

• We offer paid volunteer time
• We provide financial education for youth and adults
• We provide grants to teachers in the valley
• We offer scholarships for local high school seniors headed to college

Located in the heart of the beautiful…