Systems Engineer III; Operations Support

Overview

Worker Type

Regular

Job Description

Summary

The Systems Engineer III (
Operations Support
) provides critical engineering support to the Medium UAS Operations Action Center, serving as the technical liaison between field operations and engineering teams. This position focuses on rapid response technical analysis for field mishaps and anomalies, including telemetry data analysis, root cause investigation, and technical documentation. The engineer will develop mishap reports and Field Service Bulletins to support fleet operations and safety.

Additionally, this role supports flight test activities with emphasis on Guidance, Navigation and Control (GNC), Global Navigation Satellite Systems (GNSS), and adjacent GNC systems. This position requires a systems-level understanding combined with hands-on analytical skills to quickly diagnose field issues and communicate findings to operational and engineering stakeholders.

Position Responsibilities

• Serve as primary engineering support for the Operations Action Center, providing rapid technical response to field mishaps and anomalies

• Conduct detailed telemetry analysis to identify root causes of system failures and operational anomalies

• Author comprehensive mishap reports documenting technical findings, root cause analysis, contributing factors, and recommendations

• Lead and coordinate Root Cause Corrective Action (RCCA) events, coordinating across multi-disciplinary teams

• Develop and publish Field Service Bulletins (FSBs) to communicate technical guidance, operational workarounds, and corrective actions to field teams

• Support flight test operations with focus on GNC, GNSS, and related subsystems including test planning, execution, and data analysis

• Analyze flight test data using MATLAB, Excel, and other analysis tools to evaluate system performance

• Review system telemetry and flight logs to identify trends, failure modes, and opportunities for system improvements

• Coordinate with engineering teams to resolve field issues and support investigations

• Participate in flight readiness reviews, test briefs, post-test debriefs, and mishap review boards

• Support requirements validation and verification activities related to aircraft systems and operational performance

• Interface with field service teams, operators, and customers to gather information and communicate technical findings

• Maintain test equipment and data analysis tools to support rapid response capabilities

• Document investigation activities, maintain issue tracking databases, and ensure lessons learned are captured

• Travel within and outside the Continental U.S. to support field investigations and flight test operations (up to 30%)

• Due to operational demands, must be able to work overtime occasionally and respond to time-sensitive field events as needed

• Other duties as assigned

Basic Qualifications (Required Skills & Experience)

• Bachelor's degree in Aerospace Engineering, Electrical Engineering, Systems Engineering, Mechanical Engineering, or related discipline is required or equivalent combination of education, training, and experience

• 5 - 8 years of experience in aerospace systems engineering, flight test, or operations support roles (UAS experience strongly preferred)

• Demonstrated experience analyzing aircraft telemetry data and flight logs to diagnose system anomalies

• Strong proficiency with MATLAB and Excel for large dataset analysis

• Familiarity with various code bases and the ability to review code/algorithms

• Understanding of aircraft subsystems and avionics architectures

• Experience with technical report writing, including mishap investigations or similar documentation

• Strong communication skills (written and verbal) with ability to convey complex technical findings to diverse audiences

• Demonstrated ability to work independently with minimal supervision and make sound technical judgments under time pressure

• Proficiency with office software and computer-based productivity tools

• Travel within and outside the Continental U.S. required (up to 30%)

Other Qualifications & Desired Competencies

• Advanced degree in Aerospace, Electrical, or Systems Engineering preferred

• Knowledge of GNC systems, including autopilot hardware/software…