Customer Service Account Associate - Salem

Pay

Hourly Base Pay: $20.00, plus opportunity to earn up to a total of $750 while completing training milestones.

Upon completion, promote to the Account Expert role and become eligible for an annualized incentive target of $4,400/year. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives.

Hybrid work schedule after 60 days post‑training if performance and attendance goals are met.

• Demonstrates adaptability to new software, apps, or communication platforms with minimal instruction.
• Provide proactive and timely resolutions for customer inquiries and concerns.
• Build customer loyalty and bring value through thoughtful account management—identifying opportunities for additional products, services, and solutions.
• Deliver exceptional customer experiences using provided training tools, resources, and personal expertise.
• Meet department productivity and quality standards.
• Complete training requirements to develop new skills, expand knowledge, and grow within T-Mobile.

• ONSITE Position
• High School Diploma/GED (Required)
• Knowledge of Windows (Microsoft Word, Excel, and PowerPoint)
• Basic proficiency with email, chat systems, online forms, and cloud‑based tools (e.g., Google Workspace, Microsoft Teams, etc.).

At least 18 years of age

Legally authorized to work in the United States

• Safety Sensitive Position (No)
• Travel Required (No)
• DOT Regulated Position (No)

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.

Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing Applic or calling  Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.