Customer Care Support Specialist

We are seeking a Customer Care (Self Determination) Support Specialist (SDSS) to deliver excellent customer service by phone to individuals self-directing care and internal stakeholders.

• Make and receive phone calls to support external and internal stakeholders
• Enter information into databases, such as a call log, for effective record keeping
• Prepare and send documents via Docu Sign or email
• Ensure the proper naming and saving of documents in the document management system
• Assist customers in returning documents
• Manage Docu Sign accounts and support issues from the operations staff and customers
• Ensure all compliance standards are met for audit purposes
• Timesheet reviewing and time tracking
• Accurately and efficiently complete payroll checklists for assigned agencies
• Work with your team leader to identify strategies for reducing errors
• Collaborate with your team to resolve rejected timesheet issues

• High School Diploma or GED required

• Work is performed in a typical office setting.

Team members enjoy flexible paid time off, competitive wages & benefits, and meaningful opportunities for professional growth.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.