Mortgage Lending Support Associate

Job description

We are seeking a dedicated Mortgage Lending Support Associate to provide crucial assistance to our Residential Loan Officers in processing mortgage applications seamlessly. In this vital role, you'll be responsible for reviewing and submitting completed application packages, collaborating with operational teams, and keeping our Loan Officers updated on the loan pipeline status.

• Assist Loan Officers by collecting necessary documentation for new loan applications and accurately entering data into our loan operating system.
• Organize and maintain all loan-related documents in a secure shared drive or repository.
• Monitor and report on loan statuses, ensuring timely updates for Loan Officers.
• Support Loan Officers in managing conditions and expiration dates on credit commitments.
• Communicate with borrowers to gather additional information and documentation for successful loan closures.
• Ensure adherence to all relevant laws and regulations throughout your administrative tasks.
• Respond to inquiries from borrowers, escrow, title agents, and others regarding loan status and related information.
• Embrace our Bank’s principles of Customer First values, Community Reinvestment Act (CRA) initiatives, and Equal Employment Opportunity.

Required Qualifications:

• High School Diploma.
• At least 1 year of experience in customer service or a related financial role.
• SAFE Act Registration in good standing or the eligibility to register under the Secure and Fair Enforcement for Mortgage Licensing Act.

Preferred Qualifications:

• A Bachelor’s degree is highly preferred.
• Excellent verbal and written communication skills, coupled with strong analytical abilities and attention to detail.
• Ability to exercise independent judgment with minimal supervision.
• Experience in client interactions and working with vendors to obtain necessary documents.
• Knowledge of job responsibilities and practical insights for resolving common challenges.

This role operates on a commission basis, with no defined salary range.

We value our colleagues and provide a comprehensive benefits package that includes:

• Complete health coverage, including Medical, Dental, and Vision plans, starting the first of the month after your hire date.
• Generous 401(k) matching contributions.
• Opportunities for career development through tuition reimbursement and various training resources.
• Paid time off for vacation, sick leave, and community volunteering.
• Specialized health and family planning benefits.
• Support for career mobility from a dedicated recruitment team.
• Colleague Resource Groups for networking and community engagement.

To learn more about our culture and benefits, please visit our website.

Since our founding in 1954, we have focused on building client relationships and fostering community growth. As a proud subsidiary of Royal Bank of Canada, we are committed to maintaining a legacy of integrity and excellence.

We are dedicated to creating an inclusive environment where diversity is celebrated. All qualified applicants will be considered for employment regardless of race, color, religion, gender identity, sexual orientation, national origin, disability, veteran status, or any other protected status.

Basic qualifications are necessary to be considered for this position. Applications are accepted on an ongoing basis until filled.

Unless otherwise stated, a designated City National location is essential for this role.